2.6 Explain the Assets Used to Define the Perceived Value, Deliverables, and Expectations 700-805 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   Which item is a tangible deliverable that might be included in a customer success engagement?

   • AIncreased customer satisfaction
   • BEnhanced team collaboration
   • CReduced time to market
   • DA documented success plan
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A customer success manager (CSM) is preparing for a quarterly business review with a large enterprise customer. The customer's executives have expressed concern that they are not seeing tangible value from their Cisco collaboration investment. The CSM needs to present a clear, data-driven narrative that connects the solution to business outcomes. Which asset should the CSM use as the primary tool for this discussion?

   • AA copy of the original sales proposal and statement of work
   • BA business value report that quantifies cost savings, productivity gains, and operational improvements achieved since deployment
   • CA technical architecture diagram showing the network topology and integration points of the collaboration solution
   • DA detailed list of all support tickets and their resolution times over the past quarter
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   Which of the following is an example of an intangible deliverable in a customer success engagement?

   • AQuarterly business review presentation
   • BCustomized training session
   • CImproved customer operational efficiency
   • DNetwork performance report
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A customer success engagement for a Cisco Meraki deployment includes regular health checks, a quarterly business review, and a customized adoption workshop. Which of these items is best classified as a tangible deliverable?

   • AThe strengthened relationship between the CSM and the customer's IT team
   • BThe quarterly business review presentation
   • CThe improved network performance resulting from the deployment
   • DThe customer's increased satisfaction with the solution
   Reveal Solution Discussion Select an answer first
6. 15application · medium

   A CSM is working with a customer that has purchased Cisco DNA Center. The customer's leadership expects the solution to reduce network-related incidents by 50% within three months. The CSM knows that a realistic reduction is 20% in that timeframe. Which approach best manages this expectation?

   • AFocus only on the technical deployment and avoid discussing performance metrics
   • BPresent a business value report that shows the projected 20% reduction and explains the factors that influence the rate of improvement
   • CAgree to the 50% target and work toward it without raising concerns
   • DPromise to deliver 50% by the end of the quarter, but plan to revise the target later
   Reveal Solution Discussion Select an answer first