A renewals specialist is completing the post-processing steps for a renewal order. The order was approved with a special discount, and the customer has been billed. The specialist notices that the discount was not recorded in the contract management system. The specialist needs to ensure the records are accurate for future renewals while maintaining compliance. What is the MOST appropriate action?

Update the contract management system with the discount information

Verify the discount approval is documented, then update the contract management system

Leave the records as-is and note the discrepancy in the comments field

Escalate the issue to the pricing team to re-approve the discount

A renewals manager submits a renewal order for a large enterprise customer. The system calculates a price that is 15% below the standard list price. The order is routed to a queue for manual review. What is the most likely reason the order requires this additional approval step?

The customer's account is on a credit hold and requires financial approval

The customer's contract is about to expire and the system requires expedited processing

The discount exceeds the automatic approval threshold for the renewals team

The order contains a product that is end-of-life and requires special handling

In the Cisco Renewals order processing workflow, which sequence best represents the overall order of steps?

Approval and pricing, entry and validation, fulfillment and delivery, post-processing

Fulfillment and delivery, entry and validation, post-processing, approval and pricing

Entry and validation, approval and pricing, fulfillment and delivery, post-processing

Post-processing, fulfillment and delivery, entry and validation, approval and pricing

A renewals specialist has just received a signed renewal contract. According to the Cisco Renewals process, what is the immediate next step in processing the order?

Send an invoice to the customer for the renewal amount

Fulfill the order by provisioning the renewal entitlement

Enter the order details and validate the customer and product information

Update the internal records to reflect the renewal

A renewals specialist is entering a renewal order for a customer. The system displays a warning that the customer's product serial number is not associated with the contract being renewed. What is the most appropriate action for the specialist to take?

Remove the product from the order and renew only the services

Proceed with the order and note the discrepancy in the comments field

Submit the order for approval and let the approver resolve the issue

Verify the serial number with the customer and update the contract if necessary

CiscoRenewals Manager

Domain 4Objective 5

4.5 Identify the Steps for Processing an Order 700-805 Practice Questions (Page 5)

Part of the Renewals Process domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 1–2 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

5concepts

30%of the exam

Questions 21–25

21expert · hard
A renewals specialist is completing the post-processing steps for a renewal order. The order was approved with a special discount, and the customer has been billed. The specialist notices that the discount was not recorded in the contract management system. The specialist needs to ensure the records are accurate for future renewals while maintaining compliance. What is the MOST appropriate action?
Select an answer first
22application · medium
A renewals manager submits a renewal order for a large enterprise customer. The system calculates a price that is 15% below the standard list price. The order is routed to a queue for manual review. What is the most likely reason the order requires this additional approval step?
Select an answer first
23foundation · easy
In the Cisco Renewals order processing workflow, which sequence best represents the overall order of steps?
Select an answer first
24foundation · easy
A renewals specialist has just received a signed renewal contract. According to the Cisco Renewals process, what is the immediate next step in processing the order?
Select an answer first
25application · medium
A renewals specialist is entering a renewal order for a customer. The system displays a warning that the customer's product serial number is not associated with the contract being renewed. What is the most appropriate action for the specialist to take?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 700-805

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “700-805” is a trademark of its owner, used for identification only.