4.5 Identify the Steps for Processing an Order 700-805 Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A renewals specialist is managing a complex renewal for a customer with multiple contracts. The customer has requested a change to their service level, which requires a new quote. The specialist has entered the order, but the system is showing an error because the customer's contract is in a 'terminated' status. The specialist needs to process the renewal before the end of the quarter to meet their target. What is the MOST appropriate sequence of actions?

   • ACreate a new contract for the customer and enter the order against the new contract
   • BReactivate the terminated contract, then enter the order and submit for approval
   • CEnter the order against the terminated contract and escalate the error to the fulfillment team
   • DInvestigate the contract termination reason, then determine if reactivation or a new contract is required
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A renewals specialist is entering a renewal order for a customer who has recently been acquired by another company. The customer's account information has changed, and the specialist is unsure whether to use the new company's information or the original customer's information. The order must be processed before the end of the quarter. What is the MOST appropriate action?

   • AUse the new company's information and submit the order
   • BUse the original customer's information to avoid delays
   • CSubmit the order with a placeholder account and update it later
   • DVerify the account transition is documented, then use the appropriate account information
   Reveal Solution Discussion Select an answer first
4. 18expert · hard

   A renewals specialist is processing a renewal for a customer who has a complex multi-year agreement with tiered pricing. The customer's contract includes a clause that allows for a 10% discount if the renewal is processed before the contract anniversary date. The specialist has entered the order, but the system is applying the standard price. The specialist needs to ensure the customer receives the contractual discount while maintaining compliance with pricing policies. What is the MOST appropriate action?

   • AContact the customer to renegotiate the discount
   • BVerify the discount is documented in the contract and submit a pricing exception request
   • CSubmit the order at standard price and issue a credit memo after the renewal is processed
   • DManually apply the 10% discount and submit the order for approval
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A renewal order for a cloud-based service has been approved and the fulfillment team has provisioned the service. The customer has not received the confirmation email. What should the renewals specialist do FIRST?

   • AResend the confirmation email to the customer
   • BEscalate the issue to the fulfillment team
   • CContact the customer to confirm they received the email
   • DCheck the order status in the fulfillment system to confirm the provisioning is complete
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   After a renewal order is approved and priced, what is the next step in the Cisco Renewals process?

   • AFulfill the order by provisioning the renewal and confirming delivery
   • BEnter the order details and validate the customer information
   • CUpdate the records and generate the invoice
   • DReview the order for approval and verify pricing
   Reveal Solution Discussion Select an answer first