Why is it important for a renewals manager to engage the customer early in the renewal cycle?

To finalize the contract before the current term ends

To identify potential issues and gather account context before the renewal discussion

To immediately present the renewal proposal

To avoid involving the account team in the renewal process

What is the main purpose of the post-renewal handoff to customer success?

To negotiate additional products

To ensure the customer receives ongoing support and achieves value from the renewal

To collect payment for the renewal

To prepare the next renewal proposal

A renewals manager and account team are preparing for a difficult renewal negotiation. The customer has threatened to move to a competitor if the price is not reduced by 20%. The account team believes the customer is bluffing, but the renewals manager is not sure. What is the best way to handle this situation?

Agree to the 20% reduction but ask the customer to sign a longer-term contract to make up the revenue.

Immediately offer a 15% discount to show good faith and avoid losing the customer.

Let the account team handle the negotiation alone since they have the relationship and know the customer best.

Develop a negotiation strategy with the account team that includes a walk-away point, alternative value-based options, and a plan to test the customer's position.

What is the first step in addressing a customer objection?

Listen actively to understand the customer's concern

What should be included in a renewal proposal?

Pricing, contract terms, and the value of the renewal

CiscoRenewals Manager

Domain 4Objective 1

4.1 Identify the Steps to Perform an End-To-End Renewals Motion with the Customer in Partnership with the Account Team 700-805 Practice Questions (Page 3)

Part of the Renewals Process domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 1–2 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

7concepts

30%of the exam

Questions 11–15

11foundation · easy
Why is it important for a renewals manager to engage the customer early in the renewal cycle?
Select an answer first
12foundation · easy
What is the main purpose of the post-renewal handoff to customer success?
Select an answer first
13expert · hard
A renewals manager and account team are preparing for a difficult renewal negotiation. The customer has threatened to move to a competitor if the price is not reduced by 20%. The account team believes the customer is bluffing, but the renewals manager is not sure. What is the best way to handle this situation?
Select an answer first
14foundation · easy
What is the first step in addressing a customer objection?
Select an answer first
15foundation · easy
What should be included in a renewal proposal?
Select an answer first

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