3.2 Explain Renewals Manager Tasks 700-805 Practice Questions (Page 7)

Questions 31–35

1. 31foundation · easy

   Which type of data would a Renewals Manager typically enter into a renewal management system?

   • ACustomer contact details and renewal dates
   • BThe customer's internal employee salaries
   • CThe customer's competitor analysis
   • DThe customer's marketing budget
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2. 32application · medium

   A Renewals Manager is using Cisco's renewal management tool to track a portfolio of renewals. The manager notices that several renewals have incorrect contract end dates. What is the most appropriate action to ensure accurate renewal processing?

   • AManually update the end dates in the tool based on the customer's stated renewal date.
   • BVerify the contract end dates against the original contracts and update the tool with the correct information.
   • CReport the discrepancies to the sales team and ask them to correct the data.
   • DIgnore the discrepancies because the tool is the system of record and will correct itself.
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4. 33application · medium

   A Renewals Manager is generating a renewal quote for a customer who has a contract with a list price of $100,000. The customer has a negotiated discount of 20% from the original contract. The Renewals Manager notices that the pricing tool is applying a 15% discount. What should the Renewals Manager do?

   • AApply the 20% discount to match the original contract and generate the quote.
   • BInvestigate why the tool is applying a different discount and verify the correct discount with the original contract before quoting.
   • CUse the 15% discount from the tool and explain to the customer that pricing has changed.
   • DQuote at list price and let the customer negotiate the discount during the renewal discussion.
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5. 34foundation · easy

   What is a key benefit of coordinating with the sales team during a renewal?

   • ATo avoid discussing pricing with the customer
   • BTo transfer all customer communication to the sales team
   • CTo have the sales team handle all administrative tasks
   • DTo identify opportunities for upselling or cross-selling
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6. 35application · medium

   A Renewals Manager is working on a renewal for a customer who has an unresolved support case that is impacting their decision to renew. The Renewals Manager needs to ensure the renewal progresses. Which action should the Renewals Manager take?

   • AAsk the customer to renew now and promise the support case will be resolved soon.
   • BOffer a discount on the renewal to compensate for the unresolved support case.
   • CCoordinate with the support team to understand the case status and provide the customer with a clear resolution timeline.
   • DEscalate the support case to the highest priority level without consulting the support team.
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