3.2 Explain Renewals Manager Tasks 700-805 Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   Why must a Renewals Manager adhere to Cisco's compliance policies during the renewal process?

   • ATo increase the price of renewals
   • BTo avoid legal penalties and maintain customer trust
   • CTo speed up the renewal process
   • DTo reduce the need for customer communication
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2. 17application · medium

   A Renewals Manager is preparing a renewal quote for a customer. The customer's contract shows a service contract that includes 24x7 support, but the customer's entitlement report indicates only 8x5 support. The customer insists they have always had 24x7 support. What should the Renewals Manager do?

   • AProceed with the renewal at the 8x5 level and note the discrepancy in the CRM for future reference.
   • BVerify the entitlement with the original contract and correct the entitlement record if an error is found.
   • CGenerate the quote with 24x7 support to match the customer's expectation and maintain the relationship.
   • DQuote the renewal at the 8x5 level and inform the customer that their expectation is incorrect.
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4. 18expert · hard

   A Renewals Manager is preparing a renewal for a customer who has a contract that includes a service level that is no longer offered by Cisco. The customer expects to renew at the same service level. The Renewals Manager needs to generate a quote. What should the Renewals Manager do?

   • AQuote the renewal at the original service level even though it is no longer offered.
   • BConsult with the product and pricing teams to understand available options and any migration paths.
   • CQuote the renewal at the closest available service level and inform the customer of the change.
   • DInform the customer that the service level is no longer available and suggest they contact support directly.
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5. 19application · medium

   A customer tells a Renewals Manager, 'We're not renewing because we found a cheaper alternative.' The Renewals Manager knows the customer has had a good experience with Cisco support. Which response is most effective in addressing the objection?

   • AAccept the customer's decision and ask for feedback to improve future renewals.
   • BExplain that the competitor's solution is inferior and the customer is making a mistake.
   • CAcknowledge the price concern and highlight the value of Cisco's support and the total cost of ownership.
   • DOffer a price match to the competitor's quote immediately.
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6. 20expert · hard

   A Renewals Manager is using Cisco's renewal management tool to track renewals. The manager notices that the tool's forecast for a specific quarter is significantly higher than the actual pipeline. The manager suspects that some renewals are being counted twice. What should the Renewals Manager do?

   • AReport the issue to the IT department and wait for them to fix the tool.
   • BManually adjust the forecast to match the actual pipeline and note the discrepancy.
   • CIgnore the discrepancy because the tool's forecast is automatically calculated and should be trusted.
   • DInvestigate the data in the tool to identify duplicate entries and correct them.
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