3.2 Explain Renewals Manager Tasks 700-805 Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   Why might a Renewals Manager collaborate with the technical support team during a renewal?

   • ATo get a list of all open support cases and their resolution status
   • BTo request a new product demo
   • CTo ask them to provide a discount to the customer
   • DTo have them sign the renewal contract
   Reveal Solution Discussion Select an answer first
2. 27foundation · easy

   A customer says, 'Your support is too expensive.' What is the best first response for a Renewals Manager?

   • AImmediately offer a 50% discount
   • BAsk the customer to explain what they are comparing the price to
   • CTell the customer that the price is non-negotiable
   • DAgree that the price is high and suggest they cancel
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4. 28foundation · easy

   Why is it important for a Renewals Manager to verify contract details before processing a renewal?

   • ATo identify new sales opportunities
   • BTo update the customer's contact information
   • CTo determine the customer's credit score
   • DTo ensure the customer is billed correctly and receives the right entitlements
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5. 29application · medium

   A Renewals Manager is assigned a new enterprise account that has a renewal in six months. The customer has had a history of late renewals and has expressed dissatisfaction with the previous Renewals Manager. Which strategy should the Renewals Manager use to build a positive relationship and improve the likelihood of on-time renewal?

   • ASend a formal email introducing themselves and attach the renewal quote immediately.
   • BContact the customer's procurement team to discuss the renewal timeline and pricing.
   • CWait until 90 days before renewal to contact the customer to avoid being intrusive.
   • DSchedule a discovery meeting to understand the customer's business needs and any concerns about the previous experience.
   Reveal Solution Discussion Select an answer first
6. 30application · medium

   A Renewals Manager is preparing a renewal for a customer who has a contract that includes a specific service level. The customer's entitlement report shows a different service level than the contract. The Renewals Manager needs to generate an accurate quote. What should the Renewals Manager do?

   • AUse the service level from the entitlement report because it is the system of record.
   • BInvestigate the discrepancy between the contract and the entitlement report before quoting.
   • CQuote the renewal at the higher service level to avoid customer dissatisfaction.
   • DUse the service level from the contract and ignore the entitlement report.
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