A Renewals Manager is managing a renewal that is 120 days from expiration. The customer has not yet engaged in renewal discussions. According to the renewal lifecycle, what is the most appropriate action at this stage?

Begin proactive engagement with the customer to discuss their needs and the renewal timeline.

Mark the renewal as 'closed' in the pipeline because the customer has not engaged.

Send the renewal quote immediately to expedite the process.

Wait until 60 days before expiration to start discussions to avoid pressuring the customer.

What is a key input for forecasting renewal revenue?

The customer's employee satisfaction survey results

The number of support tickets opened by the customer

The contract value and expiration dates of upcoming renewals

The customer's social media activity

What is the primary purpose of Cisco's renewal management tools?

To generate marketing content for customers

To automatically close all renewals without human intervention

To track the status of renewals and manage the renewal pipeline

To replace the need for customer communication

A customer tells a Renewals Manager, 'We're considering not renewing because we've had too many support tickets and the response time has been poor.' The Renewals Manager knows the support team has been understaffed recently. Which response best addresses the objection while maintaining the relationship?

Explain that the support team's staffing is not the Renewals Manager's responsibility and suggest the customer contact support directly.

Acknowledge the concern, explain the support team's staffing issue, and offer a discount on the renewal.

Acknowledge the concern, share the support team's recent improvement plan, and offer to connect the customer with the support manager.

Promise that the support team will improve and ask the customer to renew now to avoid a lapse in coverage.

What is the basis for pricing a renewal quote?

The customer's support ticket volume

The current list price or agreed-upon renewal rate for the covered products

The list price of the products at the time of the original purchase

CiscoRenewals Manager

Domain 3Objective 2

3.2 Explain Renewals Manager Tasks 700-805 Practice Questions (Page 3)

Part of the Roles and Responsibilities domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 3–5 from this objective — we provide 37 practice questions to prepare you well beyond it. (estimate)

37questions here

8free pages

10concepts

30%of the exam

Questions 11–15

11application · medium
A Renewals Manager is managing a renewal that is 120 days from expiration. The customer has not yet engaged in renewal discussions. According to the renewal lifecycle, what is the most appropriate action at this stage?
Select an answer first
12foundation · easy
What is a key input for forecasting renewal revenue?
Select an answer first
13foundation · easy
What is the primary purpose of Cisco's renewal management tools?
Select an answer first
14application · medium
A customer tells a Renewals Manager, 'We're considering not renewing because we've had too many support tickets and the response time has been poor.' The Renewals Manager knows the support team has been understaffed recently. Which response best addresses the objection while maintaining the relationship?
Select an answer first
15foundation · easy
What is the basis for pricing a renewal quote?
Select an answer first

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