3.1 Describe the Role of a Renewals Manager Within the Lifecycle and the Integration with Various Teams 700-805 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Within the Renewals team, what is a key responsibility of the Renewals Manager?

   • AAdhering to the team's renewal processes and best practices
   • BManaging the company's social media presence
   • CConducting technical training for customers
   • DDeveloping new product features to increase renewal rates
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2. 7application · medium

   A Renewals Manager is part of a Renewals team that has a weekly meeting to discuss at-risk accounts. The CSM for a particular account has provided a health score that is low. What should the Renewals Manager do in the weekly meeting?

   • ASuggest removing the account from the renewal portfolio.
   • BKeep the health score confidential to avoid alarming the team.
   • CWait for the CSM to present the health score before discussing it.
   • DShare the health score and collaborate with the team to develop a risk mitigation plan.
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4. 8application · medium

   A Renewals Manager is part of a Renewals team that uses a shared CRM to track all renewal activities. The Sales team has requested a report on upcoming renewals for their account planning. What should the Renewals Manager do to support this request?

   • AProvide the report only after the renewals are closed.
   • BDeny the request because the CRM data is confidential to the Renewals team.
   • CAsk the Sales team to access the CRM directly without any coordination.
   • DProvide the Sales team with the renewal data from the CRM and coordinate on account plans.
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5. 9application · medium

   A Renewals Manager is reviewing an account that has a strong relationship with the Sales team. The Sales team has identified a cross-sell opportunity that could be included in the renewal. What should the Renewals Manager do to ensure the renewal and cross-sell are handled effectively?

   • ACollaborate with the Sales team to develop a combined proposal that includes the cross-sell.
   • BFocus only on the renewal and leave the cross-sell to the Sales team to handle separately.
   • CInclude the cross-sell in the renewal without consulting the Sales team.
   • DDelay the renewal until the cross-sell is fully developed.
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6. 10foundation · easy

   How does the Renewals Manager leverage team resources to maximize renewal outcomes?

   • ABy coordinating with team members to share insights and strategies
   • BBy focusing only on their own accounts and ignoring team goals
   • CBy delegating all renewal tasks to junior team members
   • DBy working in isolation to avoid conflicts
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