Which statement best describes the primary responsibility of a Renewals Manager within the customer lifecycle?

To manage the technical implementation of the customer's product after purchase

To provide post-sales technical support and troubleshooting for customer issues

To generate new business by acquiring net-new customers for the organization

To drive the renewal of customer contracts and subscriptions, thereby protecting recurring revenue

During a renewal discussion, a customer expresses interest in a new product that is outside the current contract. The Sales team is already working on a separate opportunity for that product. What should the Renewals Manager do to align with the Sales team and support the customer?

Coordinate with the Sales team to align the renewal and the new product opportunity.

Include the new product in the renewal contract without consulting Sales.

Advise the customer to wait until the renewal is completed before discussing the new product.

Transfer the entire account to the Sales team to handle both the renewal and the new product.

A Renewals Manager is part of a Renewals team that has a monthly review of all renewals. The Sales team has requested that a particular renewal be prioritized because of a strategic opportunity. What should the Renewals Manager do?

Ask the Sales team to handle the renewal directly.

Prioritize the renewal immediately without consulting the Renewals team.

Bring the Sales team's request to the Renewals team review and coordinate prioritization.

Decline the request because the Renewals team has already set priorities.

A Renewals Manager is responsible for a portfolio that includes a high-value account with a complex renewal. The Renewals team has a standard playbook for complex renewals, but the CSM has raised concerns about the customer's internal approval process. The Sales team wants to include a new service that the customer has not yet evaluated. What should the Renewals Manager do to maximize the renewal outcome?

Focus only on the renewal and defer the new service to a later date.

Prioritize the new service and present it to the customer immediately.

Escalate the account to the Sales team to handle the renewal and the new service.

Follow the team playbook, coordinate with the CSM on the approval process, and align with Sales on the new service.

During the renewal process, how does the Renewals Manager typically collaborate with the Sales team?

By reporting to the Sales team on all customer support tickets

By focusing only on the technical aspects of the renewal contract

By taking over the account entirely and eliminating the need for Sales involvement

By coordinating with Sales to identify upsell or cross-sell opportunities during the renewal

CiscoRenewals Manager

Domain 3Objective 1

3.1 Describe the Role of a Renewals Manager Within the Lifecycle and the Integration with Various Teams 700-805 Practice Questions (Page 5)

Part of the Roles and Responsibilities domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 3–5 from this objective — we provide 26 practice questions to prepare you well beyond it. (estimate)

26questions here

6free pages

4concepts

30%of the exam

Questions 21–25

21foundation · easy
Which statement best describes the primary responsibility of a Renewals Manager within the customer lifecycle?
Select an answer first
22application · medium
During a renewal discussion, a customer expresses interest in a new product that is outside the current contract. The Sales team is already working on a separate opportunity for that product. What should the Renewals Manager do to align with the Sales team and support the customer?
Select an answer first
23application · medium
A Renewals Manager is part of a Renewals team that has a monthly review of all renewals. The Sales team has requested that a particular renewal be prioritized because of a strategic opportunity. What should the Renewals Manager do?
Select an answer first
24expert · hard
A Renewals Manager is responsible for a portfolio that includes a high-value account with a complex renewal. The Renewals team has a standard playbook for complex renewals, but the CSM has raised concerns about the customer's internal approval process. The Sales team wants to include a new service that the customer has not yet evaluated. What should the Renewals Manager do to maximize the renewal outcome?
Select an answer first
25foundation · easy
During the renewal process, how does the Renewals Manager typically collaborate with the Sales team?
Select an answer first

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