A Renewals Manager is analyzing a quarter where the renewal rate was 88% but the churn rate was 12%. The manager also notes that the churned customers had an average satisfaction score of 4/10, while retained customers had an average of 8/10. The company wants to reduce churn. What should the manager do first?

Investigate the reasons behind the low satisfaction scores among churned customers.

Focus on improving the satisfaction of all customers equally.

Increase the renewal rate target to 95% to motivate the team.

Offer discounts to all customers with low satisfaction scores.

How does customer churn negatively affect a Renewals Manager's success?

It reduces the renewal rate and recurring revenue, indicating failed retention

It improves forecast accuracy by reducing uncertainty

It increases the number of upsell opportunities

It has no impact on success metrics

A Renewals Manager is reviewing the health of a key account that is up for renewal in 60 days. The account has high product usage, but the support tickets have increased significantly in the last month, and the CSAT score has dropped from 9 to 6. The account's renewal is critical to meeting the quarterly target. What should the manager do?

Proactively engage the account to understand the support issues and address them before renewal discussions.

Offer a discount immediately to secure the renewal.

Wait until closer to the renewal date to discuss the issues.

Assume the renewal is safe because usage is high.

Which metric is most commonly used to track customer churn in a renewals context?

Number of support tickets opened by customers

Total number of products sold to new customers

Percentage of customers who do not renew their contracts within a given period

Average time taken to process a renewal

CiscoRenewals Manager

Domain 3Objective 3

3.3 Describe the Measurements of Success for the Renewals Manager Role 700-805 Practice Questions (Page 5)

Part of the Roles and Responsibilities domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 3–5 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

8concepts

30%of the exam

8 Concepts in This Objective

Define Renewals Manager success metrics
Explain the role of renewal rate in success measurement
Describe the impact of customer churn on success
Identify revenue-related success metrics
Explain the importance of customer satisfaction in renewals
Describe the use of forecasting accuracy as a success metric
Explain the role of pipeline and coverage in success measurement
Describe the measurement of customer engagement and adoption

Questions 21–25

21expert · hard
A Renewals Manager is analyzing a quarter where the renewal rate was 88% but the churn rate was 12%. The manager also notes that the churned customers had an average satisfaction score of 4/10, while retained customers had an average of 8/10. The company wants to reduce churn. What should the manager do first?
Select an answer first
22foundation · easy
How does customer churn negatively affect a Renewals Manager's success?
Select an answer first
23expert · hard
A Renewals Manager is reviewing the health of a key account that is up for renewal in 60 days. The account has high product usage, but the support tickets have increased significantly in the last month, and the CSAT score has dropped from 9 to 6. The account's renewal is critical to meeting the quarterly target. What should the manager do?
Select an answer first
24foundation · easy
Which metric is most commonly used to track customer churn in a renewals context?
Select an answer first
25application · medium
A Renewals Manager is evaluating the success of the team's upsell and cross-sell efforts. The company wants to measure how much additional revenue was generated from existing customers beyond their initial contracts. Which metric should the manager use?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 700-805

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “700-805” is a trademark of its owner, used for identification only.

3.3 Describe the Measurements of Success for the Renewals Manager Role 700-805 Practice Questions (Page 5)

Questions 21–25

How does customer churn negatively affect a Renewals Manager's success?

Which metric is most commonly used to track customer churn in a renewals context?

A Renewals Manager is evaluating the success of the team's upsell and cross-sell efforts. The company wants to measure how much additional revenue was generated from existing customers beyond their initial contracts. Which metric should the manager use?

Keep studying — Roles and Responsibilities