You can see it againUnder pressure people bring back shapes and positions long after the wording has gone.
Picture superiority · Shepard 1967, Standing 1973
CISCOCisco Renewals Manager
The Cisco Renewals Manager certification validates your ability to drive customer success and business growth by managing the renewal lifecycle for Cisco software and services. It is designed for renewals managers and customer success professionals who accelerate time to value and ensure customers achieve their business goals. Earning this credential demonstrates your expertise in adoption, expansion, and renewal strategies that build lasting customer loyalty.
Exam formatMultiple choice and multiple response
Duration90 minutes
DeliveryPearson VUE
Free questions748
Content last reviewed 30 July 2026 · Up to date
The certification
What 700-805 proves, and what it asks of you
What this certification covers, who it is written for, and what the exam itself looks like on the day.
5domains
30objectives
152concepts
US $300exam fee
What it is
What this certification is
What it validates, who it is written for, and the experience it assumes.
About this certification
The Cisco Renewals Manager certification equips you with the skills to manage the entire renewal journey, from understanding customer needs to executing successful renewal strategies. It focuses on the key competencies required to drive customer satisfaction, retention, and growth in subscription-based and services-led organizations. This certification is part of Cisco's Customer Experience portfolio, which prepares professionals for key roles in services and subscription-based organizations.
By earning this certification, you demonstrate your ability to accelerate time to value for customers, ensure they achieve their business goals, and expand and renew their software and service subscriptions. The curriculum covers essential topics such as customer success planning, renewal forecasting, and effective communication strategies. This credential is ideal for renewals managers, customer success managers, and sales professionals who want to stand out in the competitive IT services landscape.
Who it’s for
This certification is for renewals managers, customer success managers, and sales professionals who are responsible for driving customer retention and growth through successful renewal of Cisco software and services. It is also valuable for individuals in services or subscription-based organizations who want to enhance their skills in customer success and business development. You are likely someone who works closely with customers to ensure they derive maximum value from their Cisco investments, and you are focused on achieving business outcomes such as adoption, expansion, and renewal. This certification helps you formalize your expertise and advance your career in customer success and renewals management.
Recommended experience
Cisco recommends that candidates have a foundational understanding of Cisco's portfolio and customer success principles, along with experience in renewals or customer success roles. Experience in renewals management, customer success, or sales roles; Familiarity with Cisco's software and services portfolio; Understanding of customer success metrics and renewal strategies; Basic knowledge of subscription-based business models
The syllabus
What you’ll learn
Every domain and objective Cisco measures, with the weight they carry on the exam.
The official Cisco exam outline · checked 30 July 2026 · See the source
Customer Experience
- 1.1 Define customer experience
- 1.2 Explain the stages throughout the customer lifecycle (choosing > using > loving)
- 1.3 Explain the financial implications of these metrics:
- 1.4 Explain the importance of recurring revenue
- 1.5 Describe recurring revenue financial terms
Customer Success
- 2.1 Define customer success
- 2.2 Explain the key drivers creating the need for customer success
- 2.3 Explain the customer journey (purchase through adopt)
- 2.4 Explain different IT purchasing and consumption models
- 2.5 Explain the roles and responsibilities of the customer success team
- 2.6 Explain the assets used to define the perceived value, deliverables, and expectations
Roles and Responsibilities
- 3.1 Describe the role of a Renewals Manager within the Lifecycle and the integration with various teams
- 3.2 Explain Renewals Manager tasks
- 3.3 Describe the measurements of success for the Renewals Manager role
- 3.4 Describe the renewal cycle for software and services
Renewals Process
- 4.1 Identify the steps to perform an end-to-end renewals motion with the customer in partnership with the account team
- 4.2 Identify and assess the current customer install base (CX-IB)
- 4.3 Identify the steps for developing a renewal quote
- 4.4 Identify the steps to process exceptions or non-standard elements of a renewal quote
- 4.5 Identify the steps for processing an order
- 4.6 Identify upsell and cross-sell opportunities through renewals motion that can deliver higher value outcomes for the customer and incremental ARR for the vendor (CX Portfolio - Solution Support, Success Tracks, PLS-S)
- 4.7 Analyze risk assessment at T-90, T-60, and T-30 for all contracts, products, and services
- 4.8 Explain the deal management process in CCW-R
Cisco Tools and Processes
- 5.1 Explain Smart Accounts and Smart Licensing
- 5.2 Describe the AutoQuote process
- 5.3 Use the visibility provided by tools such as PXP and CX-IB to position products, solutions, and services to the customer
- 5.4 Describe the drivers and the recommendations to improve the Partner Maturity score
- 5.5 Describe the capabilities of Lifecycle Advantage (LCA)
- 5.6 Describe the capabilities of Lifecycle Advantage - Customer Success (LCA-CS)
- 5.7 Describe Cisco programs to support partner renewals (CSPP)
On the day
The exam itself
Everything Cisco publishes about sitting it, and nothing we inferred.
Prerequisites
No mandatory prerequisites — this certification has no required predecessor exam or credential.
Exam code700-805
CertificationCisco Renewals Manager
Exam formatMultiple choice and multiple response
Duration90 minutes
DeliveryPearson VUE
LanguagesEnglish
PricingUS $300
After you pass
Where this credential goes next
The path Cisco lays out, how the credential is kept, and where to book.
Step-by-step path to Cisco Renewals Manager
Credential earnedCisco Renewals Manager Certification Renewal and maintenance
Cisco certifications are valid for three years. Renew by passing another certification exam or earning Continuing Education (CE) credits. Stay current with the latest technologies and maintain your certification.
Learn more about renewal requirements Lifecycle status
This certification is currently active and available. Cisco maintains this certification to validate current skills and industry relevance.
Exam status: ActiveMaintained by Cisco
Exam registration
Register for the exam through Pearson VUE, Cisco’s authorized testing partner.
Schedule your examVisit the official Cisco certification page for exam policies and requirements.
View the official pageYour coach
And when you are serious, your coach Pip takes over
Your coach in the app reads what you have answered with the book closed and tells you one thing to do tonight. It will not count an answer you gave with the page open, and it will tell you when you are not ready.
See how the coach worksBefore you book
Questions people ask
How does the Cisco Renewals Manager certification relate to other Cisco Customer Experience certifications?
The Cisco Renewals Manager certification is part of Cisco's Customer Experience portfolio, which also includes the Cisco Customer Success Manager certification. These certifications prepare professionals for key roles in services and subscription-based organizations, focusing on accelerating time to value and ensuring customer success.
Is the Cisco Renewals Manager certification a prerequisite for any higher-level Cisco certification?
No, the Cisco Renewals Manager certification is a standalone Specialist-level credential. It does not serve as a prerequisite for other Cisco certifications, but it can be earned independently to demonstrate expertise in renewals management.
Can I take the 700-805 exam online?
Yes, the 700-805 exam is available both online and at test centers. Online exams are proctored and require a quiet, distraction-free environment with a reliable internet connection.
What is the retake policy for the 700-805 exam if I don't pass?
For most Cisco exams, you must wait 5 calendar days after the day of your first failed attempt before retaking the same exam. This waiting period applies to subsequent attempts as well.
Are there any hands-on labs or practical components in the 700-805 exam?
No, the 700-805 exam is a written exam consisting of multiple-choice and multiple-response questions. It does not include a hands-on lab component.
What job roles does the Cisco Renewals Manager certification map to?
This certification is designed for renewals managers, customer success managers, and sales professionals who are responsible for driving customer retention and growth through successful renewal of Cisco software and services.
Can I recertify the Cisco Renewals Manager certification by passing a different Cisco exam?
Yes, you can recertify by passing any other Cisco certification exam. Alternatively, you can earn Continuing Education (CE) credits to maintain your certification.
Is the 700-805 exam available in countries outside the United States?
Yes, the exam is available globally through Pearson VUE. Pricing and availability may vary by country, so check the Pearson VUE website for the most accurate information.
Information freshness · Content last reviewed on 2026-07-30 Up to date
Practice free questions 748 questions, free, no account needed.
The curriculum
The whole exam, mapped and written
Every domain, every objective, and every concept Cisco measures — each one written out.
5domains
30objectives
152concepts
165free pages
The domains, and what sits inside them
Every objective below is a page you can open and practise now, without an account.
The official Cisco exam outline · checked 30 July 2026 · See the source
1Customer Experience105 questions
1.1 Define customer experience3 concepts · 5 pagesOpen →1.2 Explain the stages throughout the customer lifecycle (choosing > using > loving)5 concepts · 5 pagesOpen →1.3 Explain the financial implications of these metrics:3 concepts · 4 pagesOpen →1.4 Explain the importance of recurring revenue5 concepts · 6 pagesOpen →1.5 Describe recurring revenue financial terms5 concepts · 4 pagesOpen →
2Customer Success137 questions
2.1 Define customer success3 concepts · 5 pagesOpen →2.2 Explain the key drivers creating the need for customer success1 concepts · 4 pagesOpen →2.3 Explain the customer journey (purchase through adopt)8 concepts · 7 pagesOpen →2.4 Explain different IT purchasing and consumption models6 concepts · 4 pagesOpen →2.5 Explain the roles and responsibilities of the customer success team5 concepts · 6 pagesOpen →2.6 Explain the assets used to define the perceived value, deliverables, and expectations3 concepts · 4 pagesOpen →
3Roles and Responsibilities120 questions
3.1 Describe the role of a Renewals Manager within the Lifecycle and the integration with various teams4 concepts · 6 pagesOpen →3.2 Explain Renewals Manager tasks10 concepts · 8 pagesOpen →3.3 Describe the measurements of success for the Renewals Manager role8 concepts · 7 pagesOpen →3.4 Describe the renewal cycle for software and services5 concepts · 6 pagesOpen →
4Renewals Process212 questions
4.1 Identify the steps to perform an end-to-end renewals motion with the customer in partnership with the account team7 concepts · 7 pagesOpen →4.2 Identify and assess the current customer install base (CX-IB)4 concepts · 4 pagesOpen →4.3 Identify the steps for developing a renewal quote5 concepts · 5 pagesOpen →4.4 Identify the steps to process exceptions or non-standard elements of a renewal quote4 concepts · 5 pagesOpen →4.5 Identify the steps for processing an order5 concepts · 6 pagesOpen →4.6 Identify upsell and cross-sell opportunities through renewals motion that can deliver higher value outcomes for the customer and incremental ARR for the vendor (CX Portfolio - Solution Support, Success Tracks, PLS-S)5 concepts · 5 pagesOpen →4.7 Analyze risk assessment at T-90, T-60, and T-30 for all contracts, products, and services6 concepts · 7 pagesOpen →4.8 Explain the deal management process in CCW-R8 concepts · 7 pagesOpen →
5Cisco Tools and Processes174 questions
5.1 Explain Smart Accounts and Smart Licensing10 concepts · 7 pagesOpen →5.2 Describe the AutoQuote process4 concepts · 5 pagesOpen →5.3 Use the visibility provided by tools such as PXP and CX-IB to position products, solutions, and services to the customer3 concepts · 4 pagesOpen →5.4 Describe the drivers and the recommendations to improve the Partner Maturity score2 concepts · 5 pagesOpen →5.5 Describe the capabilities of Lifecycle Advantage (LCA)4 concepts · 6 pagesOpen →5.6 Describe the capabilities of Lifecycle Advantage - Customer Success (LCA-CS)5 concepts · 5 pagesOpen →5.7 Describe Cisco programs to support partner renewals (CSPP)6 concepts · 6 pagesOpen →
Not a table of contents
Every line on this map already opens
In front of every objective the practice pages are already there, free and without an account. This is one objective, opened.
1.1 Define customer experience5 pagesOpen →
Free in front of it
22 questions on this objective, five to a page. Every range above is a real page, open now, with no account.
Reading the map is not the same as knowing the ground
The curriculum tells you what is on the exam. Proving you know it is a different job — and it is the one the closed-book run does.
Free questions
748 questions. No account, no card.
The whole bank is open. 5 questions to a page, every answer explained, and a discussion thread on each one.
748questions
165pages
30objectives
Freealways
Browse by domain
Every objective, and every page range, is a link — so you can pick up exactly where you left off.
1Customer Experience105 questions
2Customer Success137 questions
3Roles and Responsibilities120 questions
4Renewals Process212 questions
5Cisco Tools and Processes174 questions
What a practice page gives you
1Five to a page
Short enough to finish, long enough to matter.
2Every answer explained
Not only which one is right — why the others are wrong.
3A discussion on each
Ask, answer, and vote. Every question has its own thread.
A question, and the idea behind it
Every question comes from a concept
These are not trivia. Each one is written against a concept in the book, so when you get one wrong there is somewhere to go and find out why.
The visual book
See it once. Carry it into the exam.
The pages shown here come from our AI-900 book — an example of how each concept is written in plain language and, where the idea needs one, drawn as a full page you can take in at a glance.
152concepts
748free questions
Why a picture, and not another paragraph
Three reasons, and each one is a real finding rather than a slogan.
You can see it againThe whole idea at onceWhere it starts, what happens in the middle, what comes out, and the mistake to avoid.
Multimedia principle · MayerThe look-alikes sit togetherThe pairs the exam tests are drawn side by side, so the difference is seen, not told.
Dual coding · PaivioWhat one page is made of
You are never asked to read a poster here — only to see how one is built. After that, every other page is legible at a glance.
1A numbered strip on top
The idea as a sequence, followed with a finger before a word is read.
2Panels for the parts
What it is, how the machine learns it, when it is the right tool.
3The trap, framed
The distinction the exam tests, given its own box instead of buried in prose.
4One line at the bottom
The sentence to carry into the exam room.
Open book, on purpose
Answer it with the picture beside you
This is the part that teaches. The illustration and the written explanation stay where they are while you work, so a scenario stops being a memory test and becomes something you can simply look at.
It teaches · it does not count
A smartphone uses AI to unlock when the owner looks at the camera. Which AI capability is being used?
AImage classification
BFacial recognition
COptical character recognition
DObject detection
Look at the five steps. Detect finds a face, align straightens it, encode turns it into numbers, search compares it with a stored face, and decide answers one question: is this the same person? Classification would only say “a face”. Detection would only draw a box. Neither decides whose.
Then the page shuts, and it starts counting
The same questions come back with the book closed — that run is the one that counts. After it, your coach picks one thing for tonight, sized to the time you have, and brings pages back before you lose them.
Testing effect · Roediger & Karpicke 2006 · spacing effect · Cepeda et al. 2006
Official resources
Straight from Cisco
Where the exam is defined, scheduled and scored.
3official links
152concepts mapped
The source
Cisco’s own pages
We link to them rather than repeat them, so nothing here goes stale behind them.
Checked against the source
Every objective on the official Cisco outline already has questions here
We build from the official skills outline, not from a summary of it — 30 objectives, 152 concepts written under them, and free questions against every one. When Cisco changes the outline, this page changes with it.
30objectives on the outline→152concepts written→748free questions
An official page tells you what will be asked. It cannot tell you what you will get right.
That is the only question worth answering the night before, and no link answers it. You answer it by taking the questions with the book closed, and seeing what comes back.