CiscoRenewals Manager
Domain 4Objective 6
4.6 Identify Upsell and Cross-Sell Opportunities Through Renewals Motion That Can Deliver Higher Value Outcomes for the Customer and Incremental ARR for the Vendor (CX Portfolio - Solution Support, Success Tracks, PLS-S) 700-805 Practice Questions (Page 3)
Part of the Renewals Process domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 1–2 from this objective — we provide 24 practice questions to prepare you well beyond it. (estimate)
24questions here
5free pages
5concepts
30%of the exam
Questions 11–15
- 11
How does an upsell during renewal contribute to incremental ARR for the vendor?
Select an answer first - 12
A Renewals Manager is reviewing a customer's account. The customer has a Solution Support contract that is up for renewal in 60 days. They also have a separate, recently signed contract for a new collaboration suite that includes a free trial of a Success Track. The trial ends in 30 days. The customer has not used the Success Track at all during the trial. What is the most strategic action for the Renewals Manager?
Select an answer first - 13
A customer is renewing a contract that includes Solution Support for their routing and switching hardware. They are also running a Cisco DNA subscription but are unsure how to fully utilize its automation features. The Renewals Manager identifies an opportunity to increase ARR and customer value. Which cross-sell offering is most appropriate?
Select an answer first - 14
A customer has a large, complex environment with multiple Cisco products. They are happy with their current Solution Support but are planning a major digital transformation and want a single, coordinated partner to help them navigate it. They are less concerned about price and more about outcomes. Which CX Portfolio offering should be the centerpiece of the upsell proposal?
Select an answer first - 15
A customer currently has Solution Support on 100 network devices at $100 per device per year. During the renewal discussion, they express a need for more proactive guidance to accelerate their migration to a new architecture. The Renewals Manager proposes adding Success Tracks at $20,000 per year. What is the incremental ARR impact of this upsell?
Select an answer first
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