A customer with a complex multi-vendor network environment is experiencing frequent interoperability issues and wants a single point of accountability for problem resolution. Which CX Portfolio offering is the best match?

PLS-S (Product Lifecycle Support - Software)

A customer is considering not renewing their Solution Support because they feel their internal team can handle issues. The Renewals Manager wants to demonstrate the value of renewing and potentially upsell. Which customer value outcome is most compelling to present?

Access to software updates and security patches

A dedicated account manager for reporting

Reduced risk of network downtime through access to Cisco's expertise and global support infrastructure

Lower upfront costs compared to hiring additional internal staff

A customer is renewing their Solution Support contract. They have a complex, mission-critical network and their team is small. They are concerned about the risk of a major failure and want to ensure they have access to the right expertise to prevent issues and respond quickly. Which CX Portfolio offering would deliver the highest value outcome for this customer?

Renewing the same Solution Support at the same level

Adding PLS-S for all their software products

Suggesting they rely on their internal team for all issues

Adding a Success Track focused on operational best practices and health checks

What is the primary purpose of Cisco Solution Support in the CX Portfolio?

To provide reactive technical support for a single product

To provide hardware replacement only

To deliver proactive, end-to-end support for a customer's entire solution architecture

To offer training and certification for customer staff

A customer renewing their Cisco support contract mentions they are struggling with slow adoption of a newly deployed collaboration suite. Which CX Portfolio offering would best match this need?

PLS-S (Product Lifecycle Support - Software)

CiscoRenewals Manager

Domain 4Objective 6

4.6 Identify Upsell and Cross-Sell Opportunities Through Renewals Motion That Can Deliver Higher Value Outcomes for the Customer and Incremental ARR for the Vendor (CX Portfolio - Solution Support, Success Tracks, PLS-S) 700-805 Practice Questions (Page 2)

Part of the Renewals Process domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 1–2 from this objective — we provide 24 practice questions to prepare you well beyond it. (estimate)

24questions here

5free pages

5concepts

30%of the exam

Questions 6–10

6foundation · easy
A customer with a complex multi-vendor network environment is experiencing frequent interoperability issues and wants a single point of accountability for problem resolution. Which CX Portfolio offering is the best match?
Select an answer first
7application · medium
A customer is considering not renewing their Solution Support because they feel their internal team can handle issues. The Renewals Manager wants to demonstrate the value of renewing and potentially upsell. Which customer value outcome is most compelling to present?
Select an answer first
8application · medium
A customer is renewing their Solution Support contract. They have a complex, mission-critical network and their team is small. They are concerned about the risk of a major failure and want to ensure they have access to the right expertise to prevent issues and respond quickly. Which CX Portfolio offering would deliver the highest value outcome for this customer?
Select an answer first
9foundation · easy
What is the primary purpose of Cisco Solution Support in the CX Portfolio?
Select an answer first
10foundation · easy
A customer renewing their Cisco support contract mentions they are struggling with slow adoption of a newly deployed collaboration suite. Which CX Portfolio offering would best match this need?
Select an answer first

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