You can see it againUnder pressure people bring back shapes and positions long after the wording has gone.
Picture superiority · Shepard 1967, Standing 1973
SALESFORCESalesforce Certified Administrator
The Salesforce Certified Administrator certification validates your ability to configure and customize the Salesforce Platform to meet business needs. Designed for administrators who work with stakeholders to define requirements and enable users, this credential proves you can help your company get more out of Salesforce through features and capabilities. Earning it demonstrates hands-on expertise in platform administration and opens doors to advanced career opportunities.
Exam formatMultiple choice, multiple select, and scenario-based questions
DeliveryWebassessor
Free questions718
Content last reviewed 30 July 2026 · Up to date
The certification
What Salesforce Certified Administrator proves, and what it asks of you
What this certification covers, who it is written for, and what the exam itself looks like on the day.
12domains
34objectives
216concepts
US $200exam fee
What it is
What this certification is
What it validates, who it is written for, and the experience it assumes.
About this certification
The Salesforce Certified Administrator certification is for Salesforce professionals who are always looking for ways to help their companies get even more out of the Salesforce Platform through additional features and capabilities. As an administrator, you work with stakeholders to define requirements, customize the platform, and enable users to get the most out of Salesforce.
This certification validates your hands-on experience and expertise in configuring and managing Salesforce, covering key areas such as security, standard and custom objects, sales and service applications, productivity, and data management. Earning this credential demonstrates that you have the skills to support your organization's CRM needs and drive user adoption.
Salesforce certifications are globally recognized and grow your resume, highlighting your skills and giving you a competitive edge that leads to new opportunities. The Administrator certification is a foundational step for those pursuing a career as a Salesforce Administrator and can serve as a stepping stone to advanced certifications like Platform App Builder or Platform Administrator II.
Who it’s for
This certification is for Salesforce professionals who work as administrators, configuring and customizing the platform to meet business requirements. It is ideal for those who enjoy helping users get the most out of technology and have hands-on experience with Salesforce. Typical candidates include Salesforce Administrators, CRM managers, and business analysts who are responsible for managing user access, data quality, and platform features. The certification is also suitable for consultants and developers who want to validate their foundational administration skills.
Recommended experience
Salesforce recommends that candidates have at least 6 months of experience as a Salesforce Administrator, including hands-on experience with configuration, security, and data management. Experience configuring Salesforce objects, fields, and page layouts; Understanding of security models, including profiles, permission sets, and sharing rules; Experience with data management, including data import, export, and cleansing; Knowledge of sales and service cloud features, such as leads, opportunities, and cases; Ability to create reports and dashboards to support business decisions
The syllabus
What you’ll learn
Every domain and objective Salesforce measures, with the weight they carry on the exam.
The official Salesforce exam outline · checked 30 July 2026 · See the source
ORGANIZATION SETUP
- Describe the information found in the company information (e.g., fiscal year, business hours, currency management, default settings).
- Distinguish between the various UI features that an administrator controls, including the implications (e.g., UI settings, search settings, list views, home page layouts).
USER SETUP
- Identify the steps to set up and/or maintain a user (e.g., assign licenses, reset passwords, and resolve locked user accounts).
- Understand the implications of activating, deactivating, or freezing a user.
SECURITY AND ACCESS
- Explain the various organization security controls (e.g., passwords, IP restrictions, identity confirmation, network settings).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (e.g., organization-wide defaults, roles and the role hierarchy, manual sharing, sharing rules and public groups).
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Describe how folders can be used to organize and secure communication templates, dashboards, and reports.
STANDARD AND CUSTOM OBJECTS
- Describe the standard object architecture and relationship model.
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and understand the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
SALES AND MARKETING APPLICATIONS
- Given a scenario, identify the capabilities and implications of the sales process.
- Given a scenario, identify the appropriate sales productivity features using opportunity tools and know when products and Price Books should be used
- Describe the capabilities of lead automation tools and campaign management.
- Describe the capability of Salesforce Content.
SERVICE AND SUPPORT APPLICATIONS
- Describe the capabilities of case management (e.g., case processes, case settings, and case comments).
- Given a scenario, identify how to automate case management (e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).
- Describe the capabilities of Salesforce Knowledge.
- Describe the capabilities of the Community application (e.g. Ideas, Answers).
ACTIVITY MANAGEMENT AND COLLABORATION
- Describe the capabilities of activity management (e.g., manage tasks, events, public calendars, multi-day events.
- Describe the features of Chatter (e.g., feed, groups, following, security).
DATA MANAGEMENT
- Describe the considerations when importing, updating, transferring, and mass deleting data (e.g., CSV files, data quality, field mapping, record IDs, external IDs, duplicate records).
- Given a scenario, identify tools and use cases for managing data (e.g., dataloader, data import wizard).
- Describe the capabilities and implications of data validation tools.
- Describe the different ways to back up data (e.g., data export service, exports, dataloader).
ANALYTICS - REPORTS AND DASHBOARDS
- Describe the options available when creating or customizing a report (e.g., report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting).
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, scheduling, and running user).
- Describe the capabilities of custom report types.
WORKFLOW/PROCESS AUTOMATION
- Given a scenario, identify the appropriate automation solution based on the capabilities of workflow/process.
- Describe capabilities and use cases for the approval process.
DESKTOP AND MOBILE ADMINISTRATION
- Describe the capabilities of the Salesforce Mobile App.
- Describe the installation and synchronization options of Salesforce Lightning for Outlook.
APPEXCHANGE
- Identify use cases for AppExchange applications.
On the day
The exam itself
Everything Salesforce publishes about sitting it, and nothing we inferred.
Prerequisites
No mandatory prerequisites — this certification has no required predecessor exam or credential.
CertificationSalesforce Certified Administrator
Exam formatMultiple choice, multiple select, and scenario-based questions
DeliveryWebassessor
LanguagesEnglish, Japanese, German, Spanish, French, Portuguese (Brazilian), Italian, Korean, Chinese (Simplified), Chinese (Traditional), Thai, Indonesian, Dutch
PricingUS $200
After you pass
Where this credential goes next
The path Salesforce lays out, how the credential is kept, and where to book.
Step-by-step path to Salesforce Certified Administrator
Credential earnedSalesforce Certified Administrator Certification Renewal and maintenance
Salesforce certifications require mandatory maintenance. You must complete free maintenance modules on Trailhead to stay current with product updates. Stay current with the latest technologies and maintain your certification.
Learn more about renewal requirements Lifecycle status
This certification is currently active and available. Salesforce maintains this certification to validate current skills and industry relevance.
Exam status: ActiveMaintained by Salesforce
Exam registration
Register for the exam through Webassessor, Salesforce’s authorized testing partner.
Schedule your examVisit the official Salesforce certification page for exam policies and requirements.
View the official pageYour coach
And when you are serious, your coach Pip takes over
Your coach in the app reads what you have answered with the book closed and tells you one thing to do tonight. It will not count an answer you gave with the page open, and it will tell you when you are not ready.
See how the coach worksBefore you book
Questions people ask
How does the Salesforce Certified Administrator relate to the Platform Administrator II certification?
The Platform Administrator II is an advanced certification for seasoned administrators. While not a formal prerequisite, earning the Administrator certification first is recommended to build foundational skills before pursuing the higher-level credential.
Is there a hands-on component in the Platform Administrator exam?
The exam is primarily multiple-choice and scenario-based. However, Salesforce emphasizes hands-on experience, and the exam may include questions that require practical knowledge of the platform.
What is the retake policy if I fail the exam?
Salesforce allows you to retake the exam after a waiting period. You must wait 14 days after your first failed attempt, and 30 days after subsequent attempts. There is no limit on the number of attempts.
Can I recertify by passing a different Salesforce exam?
Yes, earning a higher-level certification, such as Platform Administrator II, automatically renews your Administrator certification. You can also maintain it by completing maintenance modules on Trailhead.
What job roles does the Salesforce Certified Administrator credential map to?
This credential is designed for Salesforce Administrators, CRM administrators, and business analysts who configure and manage Salesforce for their organizations.
Are there any regional restrictions for taking the exam?
The exam is available globally through Webassessor, both online and at test centers. Some regions may have specific delivery options, so check the Webassessor site for availability in your area.
Information freshness · Content last reviewed on 2026-07-30 Up to date
Practice free questions 718 questions, free, no account needed.
The curriculum
The whole exam, mapped and written
Every domain, every objective, and every concept Salesforce measures — each one written out.
12domains
34objectives
216concepts
156free pages
The domains, and what sits inside them
Every objective below is a page you can open and practise now, without an account.
The official Salesforce exam outline · checked 30 July 2026 · See the source
1ORGANIZATION SETUP33 questions
Describe the information found in the company information (e.g., fiscal year, business hours, currency management, default settings).4 concepts · 4 pagesOpen →Distinguish between the various UI features that an administrator controls, including the implications (e.g., UI settings, search settings, list views, home page layouts).4 concepts · 3 pagesOpen →
2USER SETUP48 questions
3SECURITY AND ACCESS83 questions
Explain the various organization security controls (e.g., passwords, IP restrictions, identity confirmation, network settings).4 concepts · 3 pagesOpen →Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (e.g., organization-wide defaults, roles and the role hierarchy, manual sharing, sharing rules and public groups).6 concepts · 5 pagesOpen →Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.16 concepts · 7 pagesOpen →Describe how folders can be used to organize and secure communication templates, dashboards, and reports.5 concepts · 4 pagesOpen →
4STANDARD AND CUSTOM OBJECTS67 questions
Describe the standard object architecture and relationship model.4 concepts · 4 pagesOpen →Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and understand the implications of deleting fields.6 concepts · 5 pagesOpen →Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.9 concepts · 6 pagesOpen →
5SALES AND MARKETING APPLICATIONS113 questions
Given a scenario, identify the capabilities and implications of the sales process.8 concepts · 7 pagesOpen →Given a scenario, identify the appropriate sales productivity features using opportunity tools and know when products and Price Books should be used11 concepts · 6 pagesOpen →Describe the capabilities of lead automation tools and campaign management.9 concepts · 7 pagesOpen →Describe the capability of Salesforce Content.4 concepts · 4 pagesOpen →
6SERVICE AND SUPPORT APPLICATIONS90 questions
Describe the capabilities of case management (e.g., case processes, case settings, and case comments).3 concepts · 4 pagesOpen →Given a scenario, identify how to automate case management (e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).8 concepts · 6 pagesOpen →Describe the capabilities of Salesforce Knowledge.8 concepts · 6 pagesOpen →Describe the capabilities of the Community application (e.g. Ideas, Answers).5 concepts · 3 pagesOpen →
7ACTIVITY MANAGEMENT AND COLLABORATION34 questions
8DATA MANAGEMENT66 questions
Describe the considerations when importing, updating, transferring, and mass deleting data (e.g., CSV files, data quality, field mapping, record IDs, external IDs, duplicate records).6 concepts · 4 pagesOpen →Given a scenario, identify tools and use cases for managing data (e.g., dataloader, data import wizard).5 concepts · 3 pagesOpen →Describe the capabilities and implications of data validation tools.10 concepts · 6 pagesOpen →Describe the different ways to back up data (e.g., data export service, exports, dataloader).5 concepts · 2 pagesOpen →
9ANALYTICS - REPORTS AND DASHBOARDS88 questions
Describe the options available when creating or customizing a report (e.g., report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting).8 concepts · 5 pagesOpen →Describe the impact of the sharing model on reports.9 concepts · 5 pagesOpen →Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, scheduling, and running user).7 concepts · 5 pagesOpen →Describe the capabilities of custom report types.6 concepts · 4 pagesOpen →
10WORKFLOW/PROCESS AUTOMATION32 questions
11DESKTOP AND MOBILE ADMINISTRATION42 questions
12APPEXCHANGE22 questions
Not a table of contents
Every line on this map already opens
In front of every objective the practice pages are already there, free and without an account. This is one objective, opened.
Describe the information found in the company information (e.g., fiscal year, business hours, currency management, default settings).4 pagesOpen →
Free in front of it
18 questions on this objective, five to a page. Every range above is a real page, open now, with no account.
Reading the map is not the same as knowing the ground
The curriculum tells you what is on the exam. Proving you know it is a different job — and it is the one the closed-book run does.
Free questions
718 questions. No account, no card.
The whole bank is open. 5 questions to a page, every answer explained, and a discussion thread on each one.
718questions
156pages
34objectives
Freealways
Start anywhereDescribe the information found in the company information (e.g., fiscal year, business hours, currency management, default settings). 18 questions · 4 pages
Browse by domain
Every objective, and every page range, is a link — so you can pick up exactly where you left off.
1ORGANIZATION SETUP33 questions
2USER SETUP48 questions
3SECURITY AND ACCESS83 questions
4STANDARD AND CUSTOM OBJECTS67 questions
5SALES AND MARKETING APPLICATIONS113 questions
6SERVICE AND SUPPORT APPLICATIONS90 questions
7ACTIVITY MANAGEMENT AND COLLABORATION34 questions
8DATA MANAGEMENT66 questions
9ANALYTICS - REPORTS AND DASHBOARDS88 questions
10WORKFLOW/PROCESS AUTOMATION32 questions
11DESKTOP AND MOBILE ADMINISTRATION42 questions
What a practice page gives you
1Five to a page
Short enough to finish, long enough to matter.
2Every answer explained
Not only which one is right — why the others are wrong.
3A discussion on each
Ask, answer, and vote. Every question has its own thread.
A question, and the idea behind it
Every question comes from a concept
These are not trivia. Each one is written against a concept in the book, so when you get one wrong there is somewhere to go and find out why.
The visual book
See it once. Carry it into the exam.
The pages shown here come from our AI-900 book — an example of how each concept is written in plain language and, where the idea needs one, drawn as a full page you can take in at a glance.
216concepts
718free questions
Why a picture, and not another paragraph
Three reasons, and each one is a real finding rather than a slogan.
You can see it againThe whole idea at onceWhere it starts, what happens in the middle, what comes out, and the mistake to avoid.
Multimedia principle · MayerThe look-alikes sit togetherThe pairs the exam tests are drawn side by side, so the difference is seen, not told.
Dual coding · PaivioWhat one page is made of
You are never asked to read a poster here — only to see how one is built. After that, every other page is legible at a glance.
1A numbered strip on top
The idea as a sequence, followed with a finger before a word is read.
2Panels for the parts
What it is, how the machine learns it, when it is the right tool.
3The trap, framed
The distinction the exam tests, given its own box instead of buried in prose.
4One line at the bottom
The sentence to carry into the exam room.
Open book, on purpose
Answer it with the picture beside you
This is the part that teaches. The illustration and the written explanation stay where they are while you work, so a scenario stops being a memory test and becomes something you can simply look at.
It teaches · it does not count
A smartphone uses AI to unlock when the owner looks at the camera. Which AI capability is being used?
AImage classification
BFacial recognition
COptical character recognition
DObject detection
Look at the five steps. Detect finds a face, align straightens it, encode turns it into numbers, search compares it with a stored face, and decide answers one question: is this the same person? Classification would only say “a face”. Detection would only draw a box. Neither decides whose.
Then the page shuts, and it starts counting
The same questions come back with the book closed — that run is the one that counts. After it, your coach picks one thing for tonight, sized to the time you have, and brings pages back before you lose them.
Testing effect · Roediger & Karpicke 2006 · spacing effect · Cepeda et al. 2006
Official resources
Straight from Salesforce
Where the exam is defined, scheduled and scored.
4official links
216concepts mapped
The source
Salesforce’s own pages
We link to them rather than repeat them, so nothing here goes stale behind them.
Checked against the source
Every objective on the official Salesforce outline already has questions here
We build from the official skills outline, not from a summary of it — 34 objectives, 216 concepts written under them, and free questions against every one. When Salesforce changes the outline, this page changes with it.
34objectives on the outline→216concepts written→718free questions
An official page tells you what will be asked. It cannot tell you what you will get right.
That is the only question worth answering the night before, and no link answers it. You answer it by taking the questions with the book closed, and seeing what comes back.