Identify Use Cases for AppExchange Applications. PLATFORM-ADMINISTRATOR Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   A company wants to add a document generation tool that creates PDFs from Salesforce records. What is the appropriate use case for AppExchange?

   • ATo use the built-in PDF generator in Salesforce
   • BTo ask Salesforce Support to add the feature
   • CTo search for a document generation app and install it
   • DTo create a formula field that outputs PDFs
   Reveal Solution Discussion Select an answer first
2. 17expert · medium

   A company uses Salesforce for sales and service. They want to add a feature that allows customers to book appointments online and have the appointment appear in Salesforce. They have a limited budget and no developers. What should the administrator recommend?

   • AUse a third-party calendar tool and manually create appointments in Salesforce.
   • BUse Salesforce's standard 'Service Appointments' object and create a public booking page.
   • CInstall an appointment scheduling app from AppExchange that integrates with Salesforce.
   • DBuild a custom booking system using Apex and Visualforce.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A nonprofit organization uses Salesforce to track donations and volunteers. They need to generate donation receipts and manage volunteer shifts. What should the administrator recommend?

   • ABuild custom objects and flows to handle receipts and volunteer shifts.
   • BSearch AppExchange for a nonprofit-specific app that includes donation management and volunteer scheduling.
   • CUse Salesforce's standard objects for donations and volunteers without any customization.
   • DInstall a generic project management app from AppExchange.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A marketing team wants to create landing pages and track form submissions in Salesforce. They have no developers. What should the administrator recommend?

   • AInstall a form builder app from AppExchange that integrates with Salesforce.
   • BUse Salesforce's standard Web-to-Lead feature.
   • CBuild custom Visualforce pages and controllers.
   • DUse a third-party website builder and manually import leads.
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   A company uses Salesforce for sales and service. They want to integrate with their existing ERP system to sync inventory levels and order status. What should the administrator recommend?

   • ABuild a custom REST API integration from scratch.
   • BExport data from ERP and import into Salesforce manually.
   • CSearch AppExchange for an ERP integration app that supports their specific ERP system.
   • DUse Salesforce Connect to create an external object for each ERP table.
   Reveal Solution Discussion Select an answer first