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SALESFORCE

Salesforce Certified Administrator

PLATFORM-ADMINISTRATORSalesforce Certified Platform Administrator

The Salesforce Certified Administrator certification validates your ability to configure and customize the Salesforce Platform to meet business needs. Designed for administrators who work with stakeholders to define requirements and enable users, this credential proves you can help your company get more out of Salesforce through features and capabilities. Earning it demonstrates hands-on expertise in platform administration and opens doors to advanced career opportunities.

Practice Free Questions

718 practice questions · Updated 2026-07-30

12Domains
34Objectives
216Concepts
718Questions

PLATFORM-ADMINISTRATOR Curriculum

Every domain, objective, and concept the PLATFORM-ADMINISTRATOR exam measures.

Describe the information found in the company information (e.g., fiscal year, business hours, currency management, default settings).

4 concepts · 18 questions
  1. Fiscal Year Configuration
  2. Business Hours Setup
  3. Currency Management
  4. Default Settings

Distinguish between the various UI features that an administrator controls, including the implications (e.g., UI settings, search settings, list views, home page layouts).

4 concepts · 15 questions
  1. UI Settings
  2. Search Settings
  3. List Views
  4. Home Page Layouts

Identify the steps to set up and/or maintain a user (e.g., assign licenses, reset passwords, and resolve locked user accounts).

5 concepts · 19 questions
  1. User Creation Steps
  2. License Assignment
  3. Password Reset Process
  4. Unlocking User Accounts
  5. User Maintenance Tasks

Understand the implications of activating, deactivating, or freezing a user.

8 concepts · 29 questions
  1. Activating a User
  2. Deactivating a User
  3. Freezing a User
  4. Comparing Activation, Deactivation, and Freezing
  5. Impact on Owned Records and Data
  6. Impact on Workflows and Automation
  7. License Management
  8. Restoring Access and Data Integrity

Explain the various organization security controls (e.g., passwords, IP restrictions, identity confirmation, network settings).

4 concepts · 11 questions
  1. Password Policies
  2. IP Restrictions
  3. Identity Confirmation
  4. Network Settings

Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.

16 concepts · 35 questions
  1. Profile settings overview
  2. Permission sets overview
  3. Custom profiles
  4. Permission sets vs profiles
  5. Object permissions
  6. Field-level security
  7. User permissions
  8. App permissions
  9. Record type permissions
  10. Page layout assignments
  11. Login hours and IP restrictions
  12. Session settings
  13. Permission set assignments
  14. Cloning and modifying profiles
  15. Profile and permission set limits
  16. Effective permissions calculation

Describe how folders can be used to organize and secure communication templates, dashboards, and reports.

5 concepts · 16 questions
  1. Folder Purpose
  2. Folder Types
  3. Folder Permissions
  4. Organizing Content
  5. Securing Content

Describe the standard object architecture and relationship model.

4 concepts · 17 questions
  1. Standard Object Architecture
  2. Standard Object Relationships
  3. Standard Object Record Types and Fields
  4. Standard Object Limits and Considerations

Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and understand the implications of deleting fields.

6 concepts · 22 questions
  1. Creating Standard and Custom Objects
  2. Deleting Objects
  3. Customizing Fields
  4. Deleting Fields
  5. Customizing Page Layouts
  6. Implications of Deleting Fields

Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.

9 concepts · 28 questions
  1. Page Layout Fundamentals
  2. Creating and Editing Page Layouts
  3. Assigning Page Layouts
  4. Record Type Fundamentals
  5. Creating Record Types
  6. Assigning Record Types
  7. Business Process Fundamentals
  8. Creating and Managing Business Processes
  9. Scenario-Based Application

Given a scenario, identify the capabilities and implications of the sales process.

8 concepts · 32 questions
  1. Sales Process Overview
  2. Lead Management
  3. Opportunity Management
  4. Sales Stages and Forecasting
  5. Quotes and Orders
  6. Products and Price Books
  7. Sales Collaboration Tools
  8. Sales Process Implications

Given a scenario, identify the appropriate sales productivity features using opportunity tools and know when products and Price Books should be used

11 concepts · 29 questions
  1. Opportunity Tools Overview
  2. Opportunity Splits
  3. Opportunity Teams
  4. Opportunity Path
  5. Opportunity Score
  6. Products and Price Books Purpose
  7. Product Configuration
  8. Price Book Management
  9. Selecting Price Books
  10. Adding Products to Opportunities
  11. Scenario-Based Selection

Describe the capabilities of lead automation tools and campaign management.

9 concepts · 34 questions
  1. Lead Automation Tools Overview
  2. Lead Assignment Rules
  3. Lead Auto-Response Rules
  4. Web-to-Lead
  5. Campaign Management Overview
  6. Campaign Hierarchy and Structure
  7. Campaign Members and Statuses
  8. Campaign Influence and Attribution
  9. Campaign Reports and Metrics

Describe the capability of Salesforce Content.

4 concepts · 18 questions
  1. Salesforce Content Overview
  2. Content Libraries
  3. Content Delivery
  4. Content Management

Given a scenario, identify how to automate case management (e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).

8 concepts · 28 questions
  1. Case Assignment Rules
  2. Auto-Response Rules
  3. Escalation Rules
  4. Web-to-Case
  5. Email-to-Case
  6. Case Teams
  7. Case Automation Triggers
  8. Case Assignment and Escalation Workflow

Describe the capabilities of Salesforce Knowledge.

8 concepts · 30 questions
  1. Knowledge Overview
  2. Article Types
  3. Article Lifecycle
  4. Publishing Process
  5. Knowledge Search
  6. Article Management
  7. Knowledge Permissions
  8. Knowledge Integration

Describe the capabilities of the Community application (e.g. Ideas, Answers).

5 concepts · 12 questions
  1. Community App Overview
  2. Ideas Capabilities
  3. Answers Capabilities
  4. Community Engagement Features
  5. Community Management

Describe the capabilities of activity management (e.g., manage tasks, events, public calendars, multi-day events.

4 concepts · 10 questions
  1. Task Management
  2. Event Management
  3. Public Calendars
  4. Multi-Day Events

Describe the features of Chatter (e.g., feed, groups, following, security).

4 concepts · 24 questions
  1. Chatter feed
  2. Chatter groups
  3. Following in Chatter
  4. Chatter security

Describe the considerations when importing, updating, transferring, and mass deleting data (e.g., CSV files, data quality, field mapping, record IDs, external IDs, duplicate records).

6 concepts · 17 questions
  1. CSV file considerations
  2. Data quality assessment
  3. Field mapping
  4. Record IDs and external IDs
  5. Duplicate record management
  6. Mass delete considerations

Given a scenario, identify tools and use cases for managing data (e.g., dataloader, data import wizard).

5 concepts · 13 questions
  1. Data Management Tool Selection
  2. Data Loader Use Cases
  3. Data Import Wizard Use Cases
  4. Data Export Tools
  5. Data Management Best Practices

Describe the capabilities and implications of data validation tools.

10 concepts · 26 questions
  1. Data Validation Tools Overview
  2. Validation Rules Capabilities
  3. Validation Rules Implications
  4. Lookup Filters Capabilities
  5. Lookup Filters Implications
  6. Required Fields Capabilities
  7. Required Fields Implications
  8. Field-Level Security Capabilities
  9. Field-Level Security Implications
  10. Data Validation Tools Comparison

Describe the different ways to back up data (e.g., data export service, exports, dataloader).

5 concepts · 10 questions
  1. Data Export Service
  2. Weekly/Monthly Export Options
  3. Manual Data Export
  4. Data Loader Export
  5. Backup Comparison

Describe the options available when creating or customizing a report (e.g., report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting).

8 concepts · 25 questions
  1. Report Types
  2. Report Formats
  3. Report Fields
  4. Summarizing Data
  5. Filtering Data
  6. Charting
  7. Scheduling Reports
  8. Conditional Highlighting

Describe the impact of the sharing model on reports.

9 concepts · 22 questions
  1. Sharing Model Basics
  2. Report Visibility and Sharing
  3. Role Hierarchy Impact
  4. Sharing Rules Impact
  5. Manual Sharing Impact
  6. Report Folder Sharing vs. Record Sharing
  7. View All and Modify All
  8. Delegated Administration
  9. Sharing Model and Report Performance

Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, scheduling, and running user).

7 concepts · 25 questions
  1. Dashboard Components
  2. Data Sources for Dashboards
  3. Chart Types
  4. Dashboard Scheduling
  5. Running User
  6. Creating Dashboards
  7. Modifying Dashboards

Describe the capabilities of custom report types.

6 concepts · 16 questions
  1. Define custom report types
  2. Identify use cases for custom report types
  3. Create a custom report type
  4. Configure object relationships in custom report types
  5. Manage custom report types
  6. Use custom report types in reports

Given a scenario, identify the appropriate automation solution based on the capabilities of workflow/process.

8 concepts · 18 questions
  1. Identify scenario requirements
  2. Compare workflow rules and process builder
  3. Compare process builder and flow
  4. Select automation for simple actions
  5. Select automation for complex logic
  6. Select automation for user interaction
  7. Select automation for integration
  8. Consider scalability and maintenance

Describe capabilities and use cases for the approval process.

4 concepts · 14 questions
  1. Approval Process Definition
  2. Approval Process Components
  3. Use Cases for Approval Processes
  4. Approval Process vs. Other Automation

Describe the capabilities of the Salesforce Mobile App.

5 concepts · 25 questions
  1. Salesforce Mobile App Overview
  2. Mobile App Navigation
  3. Mobile App Features
  4. Mobile App Customization
  5. Mobile App Security

Describe the installation and synchronization options of Salesforce Lightning for Outlook.

3 concepts · 17 questions
  1. Installation of Salesforce Lightning for Outlook
  2. Synchronization Options
  3. Configuration and User Management

Identify use cases for AppExchange applications.

5 concepts · 22 questions
  1. AppExchange Overview
  2. AppExchange Categories
  3. Use Case Identification
  4. Evaluation Criteria
  5. Installation Process
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Practice Free Questions

Percentages reflect share of the current practice bank, not official exam weightings — no structured per-skill weight is published for PLATFORM-ADMINISTRATOR, so none is invented.