A global company needs to publish knowledge articles in multiple languages. The articles are created in English and then translated. What is the recommended way to manage translations in Salesforce Knowledge?

Create a separate article for each language.

Use the translation workbench to translate articles into multiple languages.

Use a custom object to store translations.

Publish the article in English and use Google Translate for other languages.

What happens to a knowledge article when it is archived?

It is no longer visible in search results or on the site, but it is still available for future reference.

It is automatically translated into all supported languages.

It is permanently deleted from Salesforce.

It is locked so that no one can edit it.

What is the purpose of a custom article type in Salesforce Knowledge?

To restrict which users can view articles in a particular category.

To automatically translate articles into multiple languages.

To define a specific structure and fields for a category of knowledge content, such as 'FAQ' or 'Troubleshooting'.

To create a new tab in the Salesforce navigation for users to access articles.

A knowledge manager needs to see a history of changes made to an article, including who made the changes and when. What should the administrator enable?

Field history tracking on the article object.

A custom report on article changes.

SalesforceCertified Administrator

Domain 6Objective 3

Describe the Capabilities of Salesforce Knowledge. PLATFORM-ADMINISTRATOR Practice Questions (Page 1)

Part of the SERVICE AND SUPPORT APPLICATIONS domain, which accounts for 12% of the PLATFORM-ADMINISTRATOR exam.

30questions here

6free pages

8concepts

12%of the exam

Questions 1–5

1application · medium
A global company needs to publish knowledge articles in multiple languages. The articles are created in English and then translated. What is the recommended way to manage translations in Salesforce Knowledge?
Select an answer first
2foundation · easy
What happens to a knowledge article when it is archived?
Select an answer first
3foundation · easy
What is the purpose of a custom article type in Salesforce Knowledge?
Select an answer first
4application · medium
A company wants to provide self-service support articles to customers through its Experience Cloud site. The articles contain step-by-step troubleshooting guides and product documentation. Which article type should the administrator recommend?
Select an answer first
5application · medium
A knowledge manager needs to see a history of changes made to an article, including who made the changes and when. What should the administrator enable?
Select an answer first

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