A company requires that all knowledge articles be approved by both a subject matter expert (SME) and a legal reviewer before publishing. The SME and legal reviewer are in different departments. What is the best way to configure this in Salesforce Knowledge?

Create two separate approval processes and assign them to the article type.

Use a validation rule to require both approvals before publishing.

Create a single approval process with two approval steps: first SME, then legal.

Have the SME publish the article and then the legal reviewer archive it if not approved.

An article has been published for several months and is now outdated. The knowledge manager wants to remove it from search results but keep it for historical reference. What should the manager do?

Set the article's visibility to 'Private'.

Change the article's status to 'Draft'.

An article is currently in 'Draft' status. The author wants to submit it for review. What should the author do?

Change the status to 'Published' manually.

Submit the article for approval.

A company has two support teams: Tier 1 and Tier 2. Tier 1 agents should only see articles related to basic troubleshooting, while Tier 2 agents should see all articles. The articles are already categorized. What is the most efficient way to control article visibility in search?

Use sharing rules to grant access to specific articles.

Use data categories and assign category group visibility to each team's profile.

Create two separate article types and assign each team to one type.

Create two separate Knowledge tabs, one for each team.

SalesforceCertified Administrator

Domain 6Objective 3

Describe the Capabilities of Salesforce Knowledge. PLATFORM-ADMINISTRATOR Practice Questions (Page 6)

Part of the SERVICE AND SUPPORT APPLICATIONS domain, which accounts for 12% of the PLATFORM-ADMINISTRATOR exam.

30questions here

6free pages

8concepts

12%of the exam

Questions 26–30

26expert · hard
A company requires that all knowledge articles be approved by both a subject matter expert (SME) and a legal reviewer before publishing. The SME and legal reviewer are in different departments. What is the best way to configure this in Salesforce Knowledge?
Select an answer first
27application · medium
An article has been published for several months and is now outdated. The knowledge manager wants to remove it from search results but keep it for historical reference. What should the manager do?
Select an answer first
28application · medium
An article is currently in 'Draft' status. The author wants to submit it for review. What should the author do?
Select an answer first
29foundation · easy
Which permission allows a user to create and edit knowledge articles?
Select an answer first
30expert · hard
A company has two support teams: Tier 1 and Tier 2. Tier 1 agents should only see articles related to basic troubleshooting, while Tier 2 agents should see all articles. The articles are already categorized. What is the most efficient way to control article visibility in search?
Select an answer first

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