Describe the Capabilities of Salesforce Knowledge. PLATFORM-ADMINISTRATOR Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   What is displayed in the search results when a user searches for knowledge articles?

   • AA list of all article types available in the org.
   • BA list of users who have viewed the article.
   • CA list of cases related to the search term.
   • DA list of articles with their titles and snippets of content.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A company wants to allow all support agents to view published articles, but only a few managers to create and edit articles. What is the most efficient way to configure this?

   • AUse sharing rules to grant access to articles.
   • BCreate a permission set with 'View Articles' and assign it to all agents, and another permission set with 'Manage Articles' for managers.
   • CAdd 'View Articles' permission to the support agent profile and 'Manage Articles' permission to the manager profile.
   • DEnable the 'View Articles' permission for all users and the 'Edit Articles' permission for managers.
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   An organization requires that all knowledge articles be reviewed by a legal team before they are published. The legal team should only be able to approve or reject articles, not edit them. What should the administrator configure?

   • AUse a validation rule to require legal approval before an article can be published.
   • BSet the article type's default status to 'Archived' and have the legal team change it to 'Published'.
   • CCreate a standard approval process for knowledge articles and assign it to the legal team as approvers.
   • DEnable the 'Manage Articles' permission for the legal team so they can review and approve articles.
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   A company wants to embed knowledge articles in its external customer portal. Which Salesforce feature should be used to achieve this?

   • AExperience Cloud site with Knowledge component
   • BA custom REST API
   • CSalesforce Lightning App Builder
   • DSalesforce Mobile App
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6. 25foundation · easy

   What is the role of an approval process in the publishing of knowledge articles?

   • AIt automatically translates articles into multiple languages.
   • BIt prevents any user from editing the article after it is published.
   • CIt archives articles that are no longer relevant.
   • DIt ensures that articles meet quality standards before they are published.
   Reveal Solution Discussion Select an answer first