Describe the Capabilities of the Salesforce Mobile App. PLATFORM-ADMINISTRATOR Practice Questions (Page 1)

Questions 1–5

1. 1application · easy

   A support agent is in the field and needs to create a new Case record for a customer issue. She opens the Salesforce Mobile App. What is the most direct way to create this record?

   • AAsk the office to create the case from the desktop version.
   • BNavigate to the Cases tab and tap the 'New' button.
   • CSend an email to the Salesforce support address to create the case.
   • DUse the global search to find a similar case and then duplicate it.
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A sales representative has left the company, and the administrator needs to ensure that any Salesforce data stored on the rep's personal mobile device is removed. The rep's device is not enrolled in a Mobile Device Management (MDM) solution. What is the most appropriate action for the administrator to take?

   • AContact the rep and ask them to manually delete the app from their phone.
   • BUse the 'Remote Wipe' feature from the Salesforce Mobile App settings to erase the app's data.
   • CChange the rep's Salesforce password to prevent them from accessing the app.
   • DDeactivate the rep's user account in Salesforce.
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A new sales user wants to quickly access the 'My Tasks' list and their 'Today's Leads' dashboard every time they open the Salesforce Mobile App. What is the most efficient way for them to set this up?

   • AThey should ask the administrator to create a custom Lightning app with these items.
   • BThey can only access these items by searching for them each time.
   • CThey can use the 'Edit' option in the mobile app's navigation menu to add these items to their navigation.
   • DThey should bookmark the items in their mobile browser.
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   In the Salesforce Mobile App, how does a user typically access the navigation menu?

   • ABy swiping up from the bottom of the screen
   • BBy pressing the device's back button
   • CBy tapping the hamburger icon (three horizontal lines)
   • DBy tapping the app logo at the top of the screen
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   What is the purpose of the search functionality in the Salesforce Mobile App?

   • ATo filter dashboards by date range
   • BTo find records, objects, and other items across Salesforce
   • CTo navigate to the Setup menu
   • DTo search the internet for external information
   Reveal Solution Discussion Select an answer first