A user's account is locked due to multiple failed login attempts. What should the administrator do to unlock the account?

Reset the user's password, which automatically unlocks the account.

Edit the user record and uncheck the 'Locked' checkbox.

Wait for the system to automatically unlock the account after a period.

From the user's detail page, click 'Unlock'.

An admin notices that a user's account is frequently locked out. The user claims they are entering the correct password. What should the admin do to investigate the cause?

Increase the number of allowed login attempts in the user's profile.

Reset the user's password and unlock the account.

Change the user's profile to one with fewer restrictions.

Review the user's login history to see the IP addresses and timestamps of failed attempts.

A company has a limited number of Salesforce licenses. They want to give a contractor access to a custom object for data entry, but the contractor does not need access to standard CRM objects like accounts or contacts. Which license type should the admin assign?

Salesforce Service Cloud license

A user forgot their password and is not locked out. They want to reset it themselves. What should the admin tell the user to do?

Wait for the password to expire and then reset it.

Try logging in with a different browser.

Contact the admin to reset the password.

Use the 'Forgot your password?' link on the login page.

An administrator needs to reset a user's password because the user forgot it. What is the correct procedure?

From the user's detail page, click 'Reset Password' and then click 'Save'.

Use the 'Mass Reset Passwords' option from the Users list view.

Edit the user record and change the password field directly.

Delete the user and recreate them with a new password.

SalesforceCertified Administrator

Domain 2Objective 1

Identify the Steps to Set up And/or Maintain a User (e.g., Assign Licenses, Reset Passwords, and Resolve Locked User Accounts). PLATFORM-ADMINISTRATOR Practice Questions (Page 1)

Part of the USER SETUP domain, which accounts for 14% of the PLATFORM-ADMINISTRATOR exam.

19questions here

4free pages

5concepts

14%of the exam

Questions 1–5

1foundation · easy
A user's account is locked due to multiple failed login attempts. What should the administrator do to unlock the account?
Select an answer first
2expert · medium
An admin notices that a user's account is frequently locked out. The user claims they are entering the correct password. What should the admin do to investigate the cause?
Select an answer first
3application · medium
A company has a limited number of Salesforce licenses. They want to give a contractor access to a custom object for data entry, but the contractor does not need access to standard CRM objects like accounts or contacts. Which license type should the admin assign?
Select an answer first
4application · medium
A user forgot their password and is not locked out. They want to reset it themselves. What should the admin tell the user to do?
Select an answer first
5foundation · easy
An administrator needs to reset a user's password because the user forgot it. What is the correct procedure?
Select an answer first

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