A company is setting up a new employee who will be a sales manager. The admin has already created the user record. What additional steps are required to ensure the user has the correct access?

Set the profile and role, but do not assign a license yet.

Assign a Platform license and set the profile to System Administrator.

Assign a Sales Cloud license and set the appropriate profile and role.

Assign a Service Cloud license and set the role to Sales Manager.

An admin is deactivating a user who is leaving the company. The user owns several accounts and opportunities. What should the admin do to ensure these records remain accessible to the team?

Change the records' owner to the admin.

Delete the user's records to clean up the system.

Deactivate the user and leave the records as they are.

Reassign the user's records to another user before deactivating.

Which routine maintenance task involves changing the access level of a user without affecting their login status?

Changing the user's profile or role

A user reports that they are locked out of Salesforce after multiple failed login attempts. The admin wants to unlock the account and also prevent this from happening again. What should the admin do?

Deactivate the user and create a new user record.

Reset the user's password and leave the account locked.

Increase the user's login attempts limit in their profile.

Unlock the user's account and review the login hours and IP restrictions.

SalesforceCertified Administrator

Domain 2Objective 1

Identify the Steps to Set up And/or Maintain a User (e.g., Assign Licenses, Reset Passwords, and Resolve Locked User Accounts). PLATFORM-ADMINISTRATOR Practice Questions (Page 2)

Part of the USER SETUP domain, which accounts for 14% of the PLATFORM-ADMINISTRATOR exam.

19questions here

4free pages

5concepts

14%of the exam

Questions 6–10

6foundation · easy
An administrator is setting up a new sales representative who needs access to standard sales features. Which license type should be assigned?
Select an answer first
7application · medium
A company is setting up a new employee who will be a sales manager. The admin has already created the user record. What additional steps are required to ensure the user has the correct access?
Select an answer first
8expert · medium
An admin is deactivating a user who is leaving the company. The user owns several accounts and opportunities. What should the admin do to ensure these records remain accessible to the team?
Select an answer first
9foundation · easy
Which routine maintenance task involves changing the access level of a user without affecting their login status?
Select an answer first
10application · medium
A user reports that they are locked out of Salesforce after multiple failed login attempts. The admin wants to unlock the account and also prevent this from happening again. What should the admin do?
Select an answer first

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