Understand the Implications of Activating, Deactivating, or Freezing a User. PLATFORM-ADMINISTRATOR Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   How does deactivating a user affect assignment rules in Salesforce?

   • AAssignment rules skip the deactivated user and assign records to other eligible users.
   • BAssignment rules are automatically deactivated.
   • CAssignment rules continue to assign records to the deactivated user.
   • DAssignment rules reassign the deactivated user's existing records.
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   What is the impact of freezing a user on the records they own?

   • AThe records are automatically reassigned to the administrator.
   • BThe records are unaffected and remain accessible to other users.
   • CThe records are locked and cannot be edited by anyone.
   • DThe records are temporarily hidden from other users.
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   What is the purpose of freezing a user in Salesforce?

   • ATo release the user's license for another user.
   • BTo change the user's profile and permissions.
   • CTo permanently remove the user's access and delete their records.
   • DTo temporarily restrict the user's access without deactivating them.
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   A support agent is being deactivated due to termination. The administrator is concerned about the impact on open cases owned by the agent and on any approval processes where the agent is an approver. What should the administrator do to ensure business continuity?

   • AFreeze the user and leave the cases as they are.
   • BDeactivate the user and do not reassign the cases.
   • CChange the agent's role to a lower role and deactivate the user.
   • DReassign the agent's cases to another agent and deactivate the user.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   What happens to approval processes when the assigned approver is deactivated?

   • AThe approval request is automatically sent to the next approver in the chain.
   • BThe approval process is automatically reassigned to the user's manager.
   • CThe approval process is automatically cancelled.
   • DThe approval request may remain pending until an administrator reassigns it.
   Reveal Solution Discussion Select an answer first