Understand the Implications of Activating, Deactivating, or Freezing a User. PLATFORM-ADMINISTRATOR Practice Questions (Page 6)

Questions 26–29

1. 26expert · hard

   A company is reactivating a user who was deactivated due to a temporary layoff. The user's original profile and permission sets are still intact, but the company has since implemented a new sales process that requires a new permission set. The company has a limited number of licenses, and the user's license was released when they were deactivated. What should the administrator do to restore the user's access?

   • AReactivate the user and then assign the new permission set.
   • BCreate a new user and assign the new permission set.
   • CFreeze the user and then unfreeze them to restore access.
   • DReactivate the user without assigning the new permission set.
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A sales representative is leaving the company. The administrator needs to ensure that the rep's open opportunities are reassigned to another salesperson, and that the rep can no longer access Salesforce. The company wants to free up the rep's Salesforce license for a new hire. What should the administrator do?

   • AFreeze the user and then reassign the opportunities.
   • BChange the user's role to a lower role and reassign the opportunities.
   • CDeactivate the user and then reassign the opportunities.
   • DDelete the user and then reassign the opportunities.
   Reveal Solution Discussion Select an answer first
4. 28expert · hard

   A company is deactivating a user who owns several key accounts and is also the sole approver in an approval process for those accounts. The company wants to ensure that the accounts remain visible to the sales team and that the approval process continues without interruption. The company has a limited number of licenses and needs to free up the user's license. What should the administrator do?

   • AFreeze the user and reassign the accounts to another user.
   • BReassign the accounts to another user, reassign the approval process to another approver, and then deactivate the user.
   • CDeactivate the user and rely on the system to reassign records and approvals automatically.
   • DChange the user's role to a lower role and deactivate the user.
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   Which of the following is a direct consequence of deactivating a user in Salesforce?

   • AThe user's email address is removed from the org.
   • BThe user's records are permanently removed.
   • CThe user's license is immediately available for another user.
   • DThe user's profile is deleted.
   Reveal Solution Discussion Select an answer first