Understand the Implications of Activating, Deactivating, or Freezing a User. PLATFORM-ADMINISTRATOR Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A company has reached its Salesforce license limit and needs to onboard a new sales representative. The company has a user who is on a temporary leave of absence and will return in three months. The company wants to use the license for the new hire without permanently losing the existing user's data. What should the administrator do?

   • AFreeze the user on leave and create a new user for the new hire.
   • BChange the user on leave to a lower license type and create a new user.
   • CDeactivate the user on leave and create a new user for the new hire.
   • DDelete the user on leave and create a new user for the new hire.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   How does freezing a user differ from deactivating a user in terms of license usage?

   • AFreezing keeps the license, while deactivating releases it.
   • BBoth freezing and deactivating keep the license.
   • CFreezing releases the license, while deactivating keeps it.
   • DBoth freezing and deactivating release the license.
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A former employee is being rehired after being deactivated for a year. The administrator needs to restore the user's access and ensure that the user's historical data and owned records are intact. What should the administrator do?

   • AReactivate the user and verify that their role, profile, and permission sets are still assigned.
   • BReset the user's password and then reactivate them.
   • CCreate a new user and manually reassign all historical records.
   • DFreeze the user and then unfreeze them to restore access.
   Reveal Solution Discussion Select an answer first
5. 14expert · hard

   A company is deactivating a user who is the owner of several key cases and is also a member of a queue that receives new cases via assignment rules. The company wants to ensure that the cases in the queue are still assigned and that the user's owned cases are handled. What should the administrator do?

   • AReassign the user's owned cases to another agent and remove the user from the queue.
   • BChange the user's role to a lower role and deactivate the user.
   • CDeactivate the user and rely on the system to reassign cases automatically.
   • DFreeze the user and leave the queue membership as is.
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   An administrator needs to reactivate a user who was previously deactivated. Which statement accurately describes the activation process?

   • AActivation is only possible within 30 days of deactivation; after that, a new user must be created.
   • BActivation restores the user's access and requires an available license for the user's profile.
   • CActivation requires a new user record because the original record is deleted upon deactivation.
   • DActivation automatically reassigns all records owned by other users to the reactivated user.
   Reveal Solution Discussion Select an answer first