Understand the Implications of Activating, Deactivating, or Freezing a User. PLATFORM-ADMINISTRATOR Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which statement correctly compares the access and license implications of deactivating versus freezing a user?

   • ADeactivating blocks access and releases the license; freezing blocks access but keeps the license.
   • BBoth deactivating and freezing block access and release the license.
   • CBoth deactivating and freezing keep access and keep the license.
   • DDeactivating blocks access but keeps the license; freezing blocks access and releases the license.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A company rehires a former employee who was deactivated six months ago. The administrator needs to restore the user's access to Salesforce. The company has a Salesforce license available. What should the administrator do to restore access?

   • AReactivate the user by checking the 'Active' checkbox on the user record.
   • BFreeze the user and then unfreeze them to restore access.
   • CReset the user's password and then reactivate them.
   • DCreate a new user record and assign the same profile and permissions.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A sales manager is going on a two-week leave of absence. The company policy requires that the manager's access to Salesforce be suspended during the leave, but the manager's records and approval processes must remain intact. The company has a limited number of Salesforce licenses and does not want to lose the manager's license during the leave. What should the administrator do?

   • ADeactivate the user for the duration of the leave.
   • BFreeze the user for the duration of the leave.
   • CReset the user's password and require a new one upon return.
   • DChange the user's profile to a read-only profile.
   Reveal Solution Discussion Select an answer first
5. 9expert · hard

   A company is deactivating a user who is the owner of several key opportunities and is also a member of a public group that is used in sharing rules. The company wants to ensure that the opportunities remain visible to the sales team and that the sharing rules continue to work correctly. What should the administrator do?

   • AChange the user's role to a lower role and deactivate the user.
   • BFreeze the user and leave the public group membership as is.
   • CDeactivate the user and rely on the system to reassign opportunities automatically.
   • DReassign the opportunities to another user and remove the user from the public group.
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   What should an administrator do before reactivating a previously deactivated user to ensure data integrity?

   • AVerify that an appropriate license is available for the user's profile.
   • BChange the user's profile to a different one.
   • CReassign the user's records to another user.
   • DDelete the user's old records to avoid conflicts.
   Reveal Solution Discussion Select an answer first