Understand the Implications of Activating, Deactivating, or Freezing a User. PLATFORM-ADMINISTRATOR Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Why does deactivating a user free up a license, but freezing does not?

   • ADeactivation removes the user record from the org, while freezing keeps it.
   • BDeactivation changes the user's status to inactive, while freezing keeps the user active.
   • CDeactivation deletes all user data, while freezing preserves it.
   • DDeactivation is permanent, while freezing is temporary.
   Reveal Solution Discussion Select an answer first
2. 22expert · hard

   A company is under a security investigation and needs to immediately prevent a user from accessing Salesforce, but the user is a key approver in a critical approval process that must continue. The company has a limited number of licenses and cannot afford to lose the user's license. The investigation is expected to last several weeks. What should the administrator do?

   • ARemove the user from all permission sets and leave the approval process as is.
   • BChange the user's password and keep it secret.
   • CDeactivate the user and reassign the approval process to another approver.
   • DFreeze the user and temporarily reassign the approval process to another approver.
   Reveal Solution Discussion Select an answer first
4. 23foundation · easy

   What is a key consideration when reactivating a user to restore their access properly?

   • AThe user's custom settings are deleted.
   • BThe user's record ownership is automatically restored.
   • CThe user's login access is restored, but they may need a new password.
   • DThe user's password will be reset automatically.
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   An administrator is deactivating a user who owns several key accounts and opportunities. The administrator wants to ensure that these records remain visible to the sales team and that the records are not orphaned. What should the administrator do before deactivating the user?

   • AFreeze the user instead of deactivating.
   • BChange the user's role to a higher role.
   • CReassign the user's records to another user.
   • DDelete the user and rely on system-generated reassignment.
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   A company is deactivating a user who is the sole owner of several key accounts. The administrator is concerned about the impact on the accounts and any related workflows, such as assignment rules. What should the administrator do to minimize disruption?

   • ADeactivate the user and rely on the system to reassign records automatically.
   • BChange the user's role to a lower role before deactivating.
   • CFreeze the user instead of deactivating.
   • DReassign the accounts to another user and then deactivate the user.
   Reveal Solution Discussion Select an answer first