Given a Scenario, Identify the Appropriate Automation Solution Based on the Capabilities of Workflow/process. PLATFORM-ADMINISTRATOR Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   A business analyst describes a need: when a new case is created, the system should automatically send an email to the customer and create a follow-up task for the support agent. The analyst asks which automation tool can handle both actions. What is the FIRST step the administrator should take before selecting a tool?

   • AImmediately create a Flow, since it is the most powerful automation tool.
   • BCheck if the user has permission to access Process Builder.
   • CAsk the analyst to write down the exact Apex code needed.
   • DIdentify the functional and technical requirements, such as the trigger, actions, and any conditions.
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   Which statement correctly compares Workflow Rules and Process Builder?

   • AWorkflow Rules can create records, while Process Builder cannot.
   • BWorkflow Rules support scheduled actions, but Process Builder does not.
   • CProcess Builder can only send email alerts, while Workflow Rules can update fields.
   • DProcess Builder supports multiple actions and conditions, while Workflow Rules are limited to simpler actions.
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   What is a key ADVANTAGE of Flow over Process Builder for complex automation?

   • AFlow is easier to learn than Process Builder.
   • BFlow can update fields, while Process Builder cannot.
   • CFlow supports loops, while Process Builder does not.
   • DFlow can send email alerts, while Process Builder cannot.
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   Which of the following actions can be performed by a Workflow Rule?

   • ADisplay a screen to the user
   • BCreate a new record of any object
   • CInvoke an external REST API
   • DSend an email alert
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A sales admin needs to create a guided process for sales reps to qualify leads. The process must display a series of screens asking for budget, timeline, and decision-maker details, then update the lead record and create an opportunity. The process should be launched by the user from the lead record. Which automation solution should the admin use?

   • AApex Trigger
   • BWorkflow Rule
   • CFlow (screen flow)
   • DProcess Builder
   Reveal Solution Discussion Select an answer first