An employee is moving from a sales role to a marketing role. The admin needs to update the user's access to match their new responsibilities. What should the admin do?

Assign a new license and keep the same profile.

Change the user's profile and role to the marketing profile and role.

Reset the user's password to force them to log in again.

Deactivate the user and create a new user record.

A user's account is locked because they entered the wrong password multiple times. The admin has reset the password, but the user still cannot log in. What is the most likely reason?

The user's account is still locked and needs to be unlocked separately.

The user's profile does not have login permissions.

The user's password has expired.

The user is using the wrong username.

An employee has left the company. What is the recommended maintenance task for their user record?

Delete the user record to free up the license.

Reset the user's password and leave the account active.

Change the user's profile to a read-only profile.

A user is locked out of Salesforce and has also forgotten their password. The admin has reset the password and unlocked the account. However, the user still cannot log in. What should the admin check next?

Check if the user's profile has the 'API Enabled' permission.

Ensure that the user's license is still active.

Verify that the user's login hours and IP restrictions allow access from their current location.

Confirm that the user's role is set correctly.

SalesforceCertified Administrator

Domain 2Objective 1

Identify the Steps to Set up And/or Maintain a User (e.g., Assign Licenses, Reset Passwords, and Resolve Locked User Accounts). PLATFORM-ADMINISTRATOR Practice Questions (Page 4)

Part of the USER SETUP domain, which accounts for 14% of the PLATFORM-ADMINISTRATOR exam.

19questions here

4free pages

5concepts

14%of the exam

Questions 16–19

16application · medium
An employee is moving from a sales role to a marketing role. The admin needs to update the user's access to match their new responsibilities. What should the admin do?
Select an answer first
17application · medium
A user's account is locked because they entered the wrong password multiple times. The admin has reset the password, but the user still cannot log in. What is the most likely reason?
Select an answer first
18foundation · easy
An employee has left the company. What is the recommended maintenance task for their user record?
Select an answer first
19expert · medium
A user is locked out of Salesforce and has also forgotten their password. The admin has reset the password and unlocked the account. However, the user still cannot log in. What should the admin check next?
Select an answer first

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