Which of the following is a common reason why a user account becomes locked in Salesforce?

The user exceeded the maximum number of allowed failed login attempts.

The user has not logged in for more than 90 days.

The user's profile was changed.

An employee is leaving the company. The admin needs to ensure the user can no longer access Salesforce but must preserve their records for auditing. What should the admin do?

Delete the user record to remove all access.

Deactivate the user and assign their records to another user.

Change the user's password and keep them active.

Which option allows a user to reset their own password without administrator involvement?

Using the 'Change Password' link in the user's profile

Clicking 'Forgot your password?' on the login page

Contacting the administrator to reset it

A company is onboarding a new sales representative. The admin has already created the user record with the correct profile and role. However, the new user cannot log in because they have not been assigned a Salesforce license. What should the admin do to resolve this?

Deactivate and reactivate the user to trigger license assignment.

Reset the user's password and send them a new temporary password.

Edit the user record and select the appropriate license from the 'Salesforce License' field.

Change the user's profile to a profile that includes a license.

SalesforceCertified Administrator

Domain 2Objective 1

Identify the Steps to Set up And/or Maintain a User (e.g., Assign Licenses, Reset Passwords, and Resolve Locked User Accounts). PLATFORM-ADMINISTRATOR Practice Questions (Page 3)

Part of the USER SETUP domain, which accounts for 14% of the PLATFORM-ADMINISTRATOR exam.

19questions here

4free pages

5concepts

14%of the exam

Questions 11–15

11foundation · easy
Which of the following is a common reason why a user account becomes locked in Salesforce?
Select an answer first
12application · medium
An employee is leaving the company. The admin needs to ensure the user can no longer access Salesforce but must preserve their records for auditing. What should the admin do?
Select an answer first
13foundation · easy
Which option allows a user to reset their own password without administrator involvement?
Select an answer first
14application · medium
A company is onboarding a new sales representative. The admin has already created the user record with the correct profile and role. However, the new user cannot log in because they have not been assigned a Salesforce license. What should the admin do to resolve this?
Select an answer first
15foundation · easy
Which license type is most appropriate for a user who only needs to access custom objects and custom apps, without standard sales or service features?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to PLATFORM-ADMINISTRATOR

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Salesforce. “PLATFORM-ADMINISTRATOR” is a trademark of its owner, used for identification only.