Describe the Capabilities of Salesforce Knowledge. PLATFORM-ADMINISTRATOR Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   What is the initial state of a newly created knowledge article?

   • ADraft
   • BArchived
   • CIn Review
   • DPublished
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   Which Salesforce Knowledge article type is available by default and is commonly used for general information?

   • ATroubleshooting
   • BKnowledge
   • CFAQ
   • DHow-To
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   What is the minimum permission required for a user to view published knowledge articles?

   • AManage Articles
   • BView Articles
   • CEdit Articles
   • DCreate Articles
   Reveal Solution Discussion Select an answer first
5. 14expert · hard

   A support agent is searching for an article using a keyword that is in the article's title, but the article does not appear in the search results. The agent has the 'View Articles' permission and the article is published. What is the most likely reason?

   • AThe article is in 'Draft' status.
   • BThe article's title is not indexed by Salesforce search.
   • CThe article is assigned to a data category that the agent's profile does not have access to.
   • DThe agent's role is too low in the role hierarchy to see the article.
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   What is the purpose of article versioning in Salesforce Knowledge?

   • ATo create multiple articles with the same title.
   • BTo automatically translate an article into different languages.
   • CTo restrict which users can view an article.
   • DTo track changes made to an article over time and allow you to revert to previous versions.
   Reveal Solution Discussion Select an answer first