Describe the Capabilities of the Community Application (e.g. Ideas, Answers). PLATFORM-ADMINISTRATOR Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   In a Salesforce Community, what actions can members perform using the Ideas component?

   • ASubmit, vote on, and comment on ideas.
   • BCreate cases and track their resolution.
   • CChat with support agents in real time.
   • DUpload and share files with the community.
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   How does the Answers component help build a knowledge base in a Community?

   • ABy allowing members to mark the best answer to a question.
   • BBy automatically converting all questions into cases.
   • CBy requiring members to pay for access to answers.
   • DBy allowing only administrators to post content.
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   Which of the following is an example of organizing content in a Salesforce Community?

   • AChanging the community's color scheme.
   • BSetting up single sign-on.
   • CCreating categories and assigning posts to them.
   • DAssigning permission sets to users.
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   Which statement best describes the primary purpose of the Community application in Salesforce?

   • AIt enables external users to access selected Salesforce data and services through a branded site.
   • BIt is used exclusively for internal employee training.
   • CIt provides internal dashboards for sales managers.
   • DIt is a tool for creating email templates.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   Which capability is part of basic community management in Salesforce?

   • AWriting Apex triggers.
   • BCreating custom objects.
   • CModerating posts and comments.
   • DConfiguring email deliverability.
   Reveal Solution Discussion Select an answer first