A company wants to provide a website where external customers can access knowledge articles and interact with the company. Which Salesforce feature is designed for this purpose?

Salesforce Communities (Experience Cloud)

What is the main purpose of the Ideas component in a Community?

To provide a forum for technical support questions.

To manage community member profiles.

To collect and prioritize feedback from community members.

To allow members to collaborate on documents.

What is the primary purpose of awarding badges in a Salesforce Community?

To recognize and reward member contributions.

To automatically escalate questions to support agents.

To restrict access to certain community areas.

To track the number of cases a member has opened.

SalesforceCertified Administrator

Domain 6Objective 4

Describe the Capabilities of the Community Application (e.g. Ideas, Answers). PLATFORM-ADMINISTRATOR Practice Questions (Page 2)

Part of the SERVICE AND SUPPORT APPLICATIONS domain, which accounts for 12% of the PLATFORM-ADMINISTRATOR exam.

12questions here

3free pages

5concepts

12%of the exam

Questions 6–10

6foundation · easy
A company wants to provide a website where external customers can access knowledge articles and interact with the company. Which Salesforce feature is designed for this purpose?
Select an answer first
7application · easy
A company wants to provide a self-service portal where customers can find answers, ask questions, and interact with each other. They also want to moderate the content to ensure it remains helpful and appropriate. Which Salesforce feature should they use?
Select an answer first
8foundation · easy
What is the main purpose of the Ideas component in a Community?
Select an answer first
9foundation · easy
What is the primary purpose of awarding badges in a Salesforce Community?
Select an answer first
10application · medium
A community manager wants to increase member participation by rewarding users who post helpful answers and submit popular ideas. They also want to display a ranking of top contributors. Which two engagement features should they enable?
Select an answer first

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Describe the Capabilities of the Community Application (e.g. Ideas, Answers). PLATFORM-ADMINISTRATOR Practice Questions (Page 2)

Questions 6–10

A company wants to provide a website where external customers can access knowledge articles and interact with the company. Which Salesforce feature is designed for this purpose?

A company wants to provide a self-service portal where customers can find answers, ask questions, and interact with each other. They also want to moderate the content to ensure it remains helpful and appropriate. Which Salesforce feature should they use?

What is the main purpose of the Ideas component in a Community?

What is the primary purpose of awarding badges in a Salesforce Community?

A community manager wants to increase member participation by rewarding users who post helpful answers and submit popular ideas. They also want to display a ranking of top contributors. Which two engagement features should they enable?

Keep studying — SERVICE AND SUPPORT APPLICATIONS