Describe the Installation and Synchronization Options of Salesforce Lightning for Outlook. PLATFORM-ADMINISTRATOR Practice Questions (Page 3)

Questions 11–15

1. 11application · easy

   A user wants to automatically log meeting details from Outlook to Salesforce when they accept a meeting invitation. What should the admin enable in Lightning for Outlook?

   • AContact sync
   • BEmail sync
   • CEvent sync
   • DTask sync
   Reveal Solution Discussion Select an answer first
2. 12expert · hard

   A user reports that emails sent from Outlook are not being logged to Salesforce, but events are syncing correctly. The admin has verified that email sync is enabled in the user's permission set. What could be the issue?

   • AThe user's Outlook is not connected to the internet.
   • BThe user's Salesforce org has email sync disabled globally.
   • CThe user is using an unsupported version of Outlook.
   • DThe user has not enabled email sync in their Lightning for Outlook settings.
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   Which step is required before an administrator can install the Salesforce Lightning for Outlook add-in for users?

   • ACreate a custom tab in Salesforce for each user to access the add-in.
   • BInstall the add-in directly from the Microsoft AppSource without any Salesforce configuration.
   • CDeploy a custom Outlook COM add-in via Microsoft 365 admin center.
   • DEnable the Lightning for Outlook add-in in Salesforce Setup and assign a permission set.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   How does an administrator control which users can use Lightning for Outlook?

   • ABy assigning a permission set that includes the Lightning for Outlook user permission.
   • BBy creating a custom profile for each user.
   • CBy enabling the add-in for all users in the org-wide settings.
   • DBy adding users to a public group in Salesforce.
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   A company has a policy that all emails sent from Outlook must be logged to Salesforce. However, some users are not logging emails. The admin has verified that email sync is enabled in the permission set for all users. What is the most likely reason for this issue?

   • AUsers have disabled email sync in their personal settings.
   • BThe company's Salesforce org has email sync disabled globally.
   • CThe users are not using a supported version of Outlook.
   • DThe permission set is not assigned to all users.
   Reveal Solution Discussion Select an answer first