Given a User Request Scenario, Apply the Appropriate Security Controls Based on the Features and Capabilities of the Salesforce Sharing Model (e.g., Organization-Wide Defaults, Roles and the Role Hierarchy, Manual Sharing, Sharing Rules and Public Groups). PLATFORM-ADMINISTRATOR Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   How do sharing rules interact with organization-wide defaults?

   • ASharing rules replace OWDs entirely.
   • BSharing rules are ignored if the OWD is set to Private.
   • CSharing rules can override OWDs to make records more restrictive.
   • DSharing rules can only grant additional access, never restrict access below the OWD.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   An administrator sets the organization-wide default for the Account object to Private. What does this mean for users who do not own an account record?

   • AThey can edit the account but cannot delete it.
   • BThey can see the account only if they are in the same role as the owner.
   • CThey have no access to the account unless additional access is granted through sharing features.
   • DThey can view the account but cannot edit it.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   GlobalTech uses a custom object 'Case__c' with OWD set to Private. The company has a public group 'Premium Support' containing all support agents who handle premium customers. Management wants these agents to see all cases where the 'Priority__c' field equals 'High', regardless of who owns the case. Which configuration meets this requirement?

   • AChange the OWD for Case__c to Public Read Only, then create a permission set to restrict access for non-premium agents.
   • BCreate a public group 'High Priority' and add all High priority cases to it manually.
   • CCreate a criteria-based sharing rule on Case__c where the criteria is 'Priority__c equals High', source = 'All internal users', target = 'Premium Support' group, with Read/Write access.
   • DCreate an owner-based sharing rule on Case__c where the source is 'Premium Support' and the target is 'All internal users'.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A company has a custom object 'Ticket__c' with OWD set to Private. The role hierarchy is: Support Director > Support Manager > Support Agent. A Support Agent named Lee owns a Ticket__c record. Which users can see this record by default, assuming no sharing rules or manual shares exist?

   • AOnly Lee, because the OWD is Private and the role hierarchy is disabled by default.
   • BLee and all other Support Agents, because the role hierarchy grants access to peers in the same role.
   • CLee, Lee's Support Manager, and the Support Director.
   • DAll users in the Support department, because the role hierarchy grants access to all users in the same department.
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   At BrightPath Industries, the custom object 'Deal__c' has Organization-Wide Defaults set to Private. The role hierarchy is: CEO (top) > VP Sales > Regional Manager > Sales Rep. A Sales Rep named Alex owns a Deal__c record. Which users can see this record by default, without any sharing rules or manual shares?

   • AAll users in the Sales department, because the role hierarchy grants access to all users in the same department.
   • BAlex and all users in the same role as Alex, because the role hierarchy grants access to peers.
   • CAlex, Alex's Regional Manager, the VP Sales, and the CEO.
   • DOnly Alex, because the OWD is Private and the role hierarchy is disabled by default.
   Reveal Solution Discussion Select an answer first