ATLASSIAN

Managing Jira Service Projects for Cloud (ACP-420)

ACP-420

The Atlassian Managing Jira Service Projects for Cloud certification validates your ability to configure and manage Jira Service Management projects in the cloud. It is designed for administrators who support service teams and need to tailor projects, queues, SLAs, and automation to meet business needs. Earning this credential demonstrates you can deliver efficient, scalable service management with Jira Service Management.

Practice Free Questions

6Domains

11Objectives

54Practice pages

244Free questions

ACP-420 free practice questions

Choose any objective and open any question page — no sign-in required.

Configure request types

30 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30

Set up the customer portal

38 questions · 8 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–38

Configure queues

14 questions · 3 pages

Questions 1–5 6–10 11–14

Define SLAs

11 questions · 3 pages

Questions 1–5 6–10 11–11

Configure service project workflows

29 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–29

Set up automation

27 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–27

Configure the knowledge base

23 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–23

Enable customer self-service

18 questions · 4 pages

Questions 1–5 6–10 11–15 16–18

Manage user permissions

21 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–21

Configure notifications

16 questions · 4 pages

Questions 1–5 6–10 11–15 16–16

Configure reporting for service projects

17 questions · 4 pages

Questions 1–5 6–10 11–15 16–17

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Percentages reflect share of the current practice bank, not official exam weightings. Every page above is a live, crawlable practice page (11 objectives · 54 pages).

Managing Jira Service Projects for Cloud (ACP-420)

ACP-420 free practice questions

Domain 1 · Service Project Setup28% of practice bank · 2 objectives · 68 questions28%

Domain 2 · Queues and SLAs10% of practice bank · 2 objectives · 25 questions10%

Domain 3 · Workflows and Automation23% of practice bank · 2 objectives · 56 questions23%

Domain 4 · Knowledge Management17% of practice bank · 2 objectives · 41 questions17%

Domain 5 · Permissions and Notifications15% of practice bank · 2 objectives · 37 questions15%

Domain 6 · Reporting7% of practice bank · 1 objectives · 17 questions7%