Configure Notifications ACP-420 Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which of the following is an example of an event that can trigger a notification in a Jira Service Management project?

   • AIssue Created
   • BWorkflow Transitioned
   • CProject Archived
   • DField Updated
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A Jira Service Management project has a notification scheme that sends an email to the 'Request participants' role when a request is created. The project manager wants to also notify the 'Service Desk Team' group when a request is created. What is the correct way to configure this?

   • AUse a workflow post-function to send an email to the group on creation.
   • BCreate a new notification scheme and associate it with the project.
   • CRemove the 'Request participants' role and add the 'Service Desk Team' group.
   • DAdd the 'Service Desk Team' group as a recipient for the 'Issue Created' event in the notification scheme.
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A Jira Service Management project has a notification scheme that sends an email to the 'Service Desk Team' group when an issue is created. The group currently has 10 members. The project manager wants to notify only the team lead, who is a member of the group, and not the entire group. What is the most efficient way to update the notification?

   • AChange the recipient from the 'Service Desk Team' group to the team lead's username.
   • BLeave the notification as is and ask the team lead to forward emails.
   • CCreate a new group with only the team lead and update the notification to use that group.
   • DRemove the team lead from the group and add them as a separate recipient.
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   A user reports they are not receiving notification emails from a Jira Service Management project. What is a common first step to troubleshoot this issue?

   • ACheck if the user's email address is valid and if they are included in the notification scheme
   • BChange the project's permission scheme to grant the user more permissions
   • CDisable and re-enable the notification scheme
   • DReinstall the Jira application
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   In Jira Service Management, what is the primary purpose of a notification scheme?

   • ATo automate issue transitions and field updates
   • BTo define which users can view and edit issues in a project
   • CTo control which events trigger email or in-app notifications for a project
   • DTo customize the look and feel of the customer portal
   Reveal Solution Discussion Select an answer first