Configure Request Types ACP-420 Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A Jira Service Management project for a facilities team has a request type called 'Maintenance Request'. The team wants to ensure that when customers submit this request, they are required to provide a building name and a room number. Currently, the request form only shows the summary and description fields. The administrator needs to configure the request type so that the building name and room number are captured. What should the administrator do?

   • AHide the 'Maintenance Request' request type from the portal and create a new one with the required fields.
   • BEdit the 'Maintenance Request' request type and add the building name and room number fields to the request form, making them required.
   • CCreate a new issue type for 'Maintenance Request' with the building name and room number fields, and then associate it with the existing request type.
   • DChange the workflow of the 'Maintenance Request' request type to include a validation step that requires the building name and room number.
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2. 2application · medium

   A Jira Service Management project for a small business has a request type called 'General Inquiry'. The business owner wants to rename it to 'Contact Us' and change the icon to a phone symbol to make it more intuitive for customers. What should the administrator do?

   • ACreate a new request type called 'Contact Us' with a phone icon and hide the old 'General Inquiry' type.
   • BChange the issue type associated with the request type to one that has a phone icon.
   • CEdit the request type and change the name to 'Contact Us' and select a phone icon from the icon library.
   • DRename the project to 'Contact Us' and change the project avatar to a phone icon.
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4. 3application · medium

   A Jira Service Management project for a legal department has a request type called 'Contract Review'. The team wants to ensure that customers provide the contract number and the type of review (e.g., New, Renewal, Amendment) when submitting a request. They also want to add a description field with instructions. What should the administrator do?

   • ACreate a new issue type with the contract number and review type fields, and associate it with the request type.
   • BChange the request type's icon and name to reflect the new fields.
   • CModify the workflow to require the contract number and review type before the issue can be created.
   • DEdit the 'Contract Review' request type and add the contract number and review type fields to the request form, and add instructional text.
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5. 4foundation · easy

   What happens to existing issues when a request type is deleted in Jira Service Management?

   • AThe issues remain but lose their request type association.
   • BThe issues are moved to a different project.
   • CThe issues are also deleted from the project.
   • DThe issues become read-only.
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6. 5application · medium

   A Jira Service Management project for a real estate company has a request type called 'Property Listing'. The team wants to add a file attachment field to the request form so customers can upload property photos. They also want to add a checkbox field for 'I agree to the terms'. What should the administrator do?

   • AModify the workflow to include a screen with the attachment and checkbox fields.
   • BEdit the 'Property Listing' request type and add the attachment and checkbox fields to the request form.
   • CCreate a new issue type with the attachment and checkbox fields and associate it with the request type.
   • DChange the request type's icon and name to reflect the new fields.
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