Configure Request Types ACP-420 Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   How can an administrator prevent a specific request type from being visible to customers in the portal?

   • ASet the request type to 'Hidden' in the request type settings.
   • BRemove the request type from its portal group.
   • CChange the associated issue type to a different one.
   • DDelete the request type from the project.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   In Jira Service Management, what is the primary role of a request type within a service project?

   • AIt serves as a customer-facing label that determines the form, workflow, and fields used when a customer submits a request.
   • BIt acts as a container that groups related issues and provides a shared workflow for all of them.
   • CIt is a permission scheme that controls which customers can raise requests in the portal.
   • DIt defines the underlying database schema for storing customer data.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A Jira Service Management project for a manufacturing company has a request type called 'Equipment Maintenance'. The team wants to ensure that the request form includes a dropdown for selecting the equipment type and a text field for the equipment ID. They also want to ensure that only certain customers can see this request type in the portal. What should the administrator do?

   • ACreate a new issue type with the equipment fields and associate it with the request type.
   • BChange the request type's icon and name to reflect the new fields.
   • CEdit the 'Equipment Maintenance' request type to add the equipment type and ID fields to the form, and then hide the request type from the portal for unauthorized customers.
   • DModify the workflow to require the equipment type and ID before the issue can be created.
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   When creating a new request type, which of the following is a required basic setting that must be configured?

   • AThe associated issue type
   • BThe default priority
   • CThe portal group
   • DThe icon color
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6. 20foundation · easy

   Which of the following can be customized when configuring a request form in Jira Service Management?

   • AThe fields, their order, and instructional text
   • BThe workflow statuses and transitions
   • CThe permission scheme for the project
   • DThe notification rules for agents
   Reveal Solution Discussion Select an answer first