Where does a project administrator enable the customer portal for a Jira Service Management project?

Project settings > Customer portal

Project settings > Details > Customer portal

Administration > Applications > Customer portal

Project settings > General > Customer portal

A large enterprise has a Jira Service Management portal with over 50 request types and 100 help articles. Customers are complaining that they cannot find the right request type or article. The administrator wants to improve the portal's search functionality so customers can filter results by category and see relevant articles and request types in the same search results. What should the administrator do?

Enable the 'Search' option in portal settings and configure the search filters to include both request types and content pages.

Create a new content page that lists all request types and articles, and link to it from the portal menu.

Add a custom CSS script to the portal to create a search bar.

Disable the portal search and rely on the browser's find function.

What is the purpose of portal announcements in Jira Service Management?

To send automated email responses to customers

To create internal notes for agents

To display important information to customers on the portal home page

Which of the following is a key feature of the customer portal in Jira Service Management?

Customers can manage project-level permissions and user roles

Customers can view a knowledge base and search for solutions before creating a request

Customers can directly modify the workflow of their requests

Customers can access the Jira admin console to configure project settings

How can you preview the customer portal as a customer?

Use the 'Preview as customer' option in the portal settings

Ask an agent to share their screen

Log in with a customer account and navigate to the portal

Open the portal in an incognito browser window

Managing Jira Service Projects for Cloud (ACP-420)

Domain 1Objective 2

Set up the Customer Portal ACP-420 Practice Questions (Page 1)

Part of the Service Project Setup domain, which makes up ~28% of our current practice bank.

38questions here

8free pages

13concepts

Questions 1–5

1foundation · easy
Where does a project administrator enable the customer portal for a Jira Service Management project?
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2application · medium
A large enterprise has a Jira Service Management portal with over 50 request types and 100 help articles. Customers are complaining that they cannot find the right request type or article. The administrator wants to improve the portal's search functionality so customers can filter results by category and see relevant articles and request types in the same search results. What should the administrator do?
Select an answer first
3foundation · easy
What is the purpose of portal announcements in Jira Service Management?
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4foundation · easy
Which of the following is a key feature of the customer portal in Jira Service Management?
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5foundation · easy
How can you preview the customer portal as a customer?
Select an answer first

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