What is the primary purpose of the customer portal in Jira Service Management?

To provide a centralized interface for customers to submit, track, and interact with service requests

To provide a platform for agents to collaborate on resolving internal IT issues

To serve as a reporting dashboard for service desk agents to monitor SLAs

To allow administrators to configure project workflows and permission schemes

What is the purpose of the portal description setting?

To set the portal's default language

To define the portal's URL slug

To provide a brief explanation of the portal's purpose or services offered

To control which request types are visible

An administrator has made several changes to the customer portal, including a new logo, a reorganized menu, and updated portal description. Before making these changes live to all customers, the administrator wants to verify that everything looks correct and functions as expected. What is the most appropriate way to do this?

Ask a colleague to log in as a customer and submit a test request.

Use the 'Preview portal' option to see the portal as a customer would, and test the navigation and request submission.

Publish the changes immediately and monitor customer feedback.

Create a test project and copy all the settings to it.

A non-profit organization is setting up a new Jira Service Management project for its volunteers. The portal is currently disabled. The administrator wants to enable the portal and set a clear title, a welcoming description, and an organization logo. What is the correct sequence of actions?

Enable the portal and the title, description, and logo will be automatically set from the project name.

Create a new content page with the title, description, and logo, and link it from the portal.

Enable the portal in project settings, then navigate to portal settings to update the title, description, and logo.

Update the title, description, and logo in portal settings, then enable the portal.

Which of the following is a best practice for portal layout optimization?

Removing the search bar to simplify the interface

Hiding all request types to reduce clutter

Using a single long page for all content

Placing the most common request types prominently on the home page

Managing Jira Service Projects for Cloud (ACP-420)

Domain 1Objective 2

Set up the Customer Portal ACP-420 Practice Questions (Page 4)

Part of the Service Project Setup domain, which makes up ~28% of our current practice bank.

38questions here

8free pages

13concepts

Questions 16–20

16foundation · easy
What is the primary purpose of the customer portal in Jira Service Management?
Select an answer first
17foundation · easy
What is the purpose of the portal description setting?
Select an answer first
18application · medium
An administrator has made several changes to the customer portal, including a new logo, a reorganized menu, and updated portal description. Before making these changes live to all customers, the administrator wants to verify that everything looks correct and functions as expected. What is the most appropriate way to do this?
Select an answer first
19application · easy
A non-profit organization is setting up a new Jira Service Management project for its volunteers. The portal is currently disabled. The administrator wants to enable the portal and set a clear title, a welcoming description, and an organization logo. What is the correct sequence of actions?
Select an answer first
20foundation · easy
Which of the following is a best practice for portal layout optimization?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to ACP-420

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Atlassian. “ACP-420” is a trademark of its owner, used for identification only.