You can see it againUnder pressure people bring back shapes and positions long after the wording has gone.
Picture superiority · Shepard 1967, Standing 1973
ATLASSIANManaging Jira Service Projects for Cloud (ACP-420)
The Atlassian Managing Jira Service Projects for Cloud certification validates your ability to configure and manage Jira Service Management projects in the cloud. It is designed for administrators who support service teams and need to tailor projects, queues, SLAs, and automation to meet business needs. Earning this credential demonstrates you can deliver efficient, scalable service management with Jira Service Management.
Exam formatMultiple choice
DeliveryAtlassian University
Free questions244
Content last reviewed 30 July 2026 · Up to date
The certification
What ACP-420 proves, and what it asks of you
What this certification covers, who it is written for, and what the exam itself looks like on the day.
6domains
11objectives
78concepts
What it is
What this certification is
What it validates, who it is written for, and the experience it assumes.
About this certification
The Atlassian Managing Jira Service Projects for Cloud certification (ACP-420) validates your skills in configuring and managing Jira Service Management projects in the cloud. It covers the core administrative tasks required to set up and maintain service projects, including project configuration, request types, queues, SLAs, automation, and reporting. This certification is intended for Jira Service Management administrators who are responsible for ensuring their service teams can work efficiently and effectively.
Earning this credential demonstrates that you can apply best practices to tailor Jira Service Management to your organization's needs, from structuring projects and workflows to implementing automation and measuring performance. It confirms your ability to manage the day-to-day operations of a service project and to continuously improve the service experience for both agents and customers.
Who it’s for
This certification is for Jira Service Management administrators who configure and manage service projects in the cloud. It is ideal for those who work with service teams to set up request types, queues, SLAs, and automation, and who need to ensure their projects are optimized for efficiency and customer satisfaction. You should have hands-on experience with Jira Service Management and a solid understanding of its core features and administrative functions. This certification is also valuable for IT professionals who support service management processes and want to validate their expertise in the Atlassian ecosystem.
Recommended experience
Atlassian recommends that candidates have at least one year of experience administering Jira Service Management projects in the cloud, including configuring project settings, request types, queues, SLAs, and automation. Experience configuring Jira Service Management projects, including request types, queues, and SLAs; Knowledge of Jira Service Management automation rules and how to apply them; Understanding of service management best practices and how to implement them in Jira Service Management; Familiarity with Jira Service Management reporting and dashboards
The syllabus
What you’ll learn
Every domain and objective Atlassian measures, with the weight they carry on the exam.
The official Atlassian exam outline · checked 30 July 2026 · See the source
Service Project Setup
- Configure request types
- Set up the customer portal
Queues and SLAs
- Configure queues
- Define SLAs
Workflows and Automation
- Configure service project workflows
- Set up automation
Knowledge Management
- Configure the knowledge base
- Enable customer self-service
Permissions and Notifications
- Manage user permissions
- Configure notifications
Reporting
- Configure reporting for service projects
On the day
The exam itself
Everything Atlassian publishes about sitting it, and nothing we inferred.
Prerequisites
No mandatory prerequisites — this certification has no required predecessor exam or credential.
Exam codeACP-420
CertificationManaging Jira Service Projects for Cloud (ACP-420)
Exam formatMultiple choice
DeliveryAtlassian University
LanguagesEnglish
After you pass
Where this credential goes next
The path Atlassian lays out, how the credential is kept, and where to book.
Step-by-step path to Managing Jira Service Projects for Cloud (ACP-420)
Credential earnedManaging Jira Service Projects for Cloud (ACP-420) Certification Lifecycle status
This certification is currently active and available. Atlassian maintains this certification to validate current skills and industry relevance.
Exam status: ActiveMaintained by Atlassian
Exam registration
Register for the exam through Atlassian University, Atlassian’s authorized testing partner.
Schedule your examVisit the official Atlassian certification page for exam policies and requirements.
View the official pageYour coach
And when you are serious, your coach Pip takes over
Your coach in the app reads what you have answered with the book closed and tells you one thing to do tonight. It will not count an answer you gave with the page open, and it will tell you when you are not ready.
See how the coach worksBefore you book
Questions people ask
How does ACP-420 relate to other Atlassian certifications like ACP-120?
ACP-420 is a Professional-level certification focused on Jira Service Management, while ACP-120 is an Associate-level certification for Jira Administration. They cover different products and levels of expertise.
Is there a hands-on lab component in the ACP-420 exam?
The official material does not specify whether the exam includes a hands-on lab component. It is recommended to review the exam topics and preparation materials for the most accurate information.
What job roles does the ACP-420 certification map to?
The ACP-420 certification is designed for Jira Service Management administrators who configure and manage service projects. It is relevant for roles such as Jira Service Management Administrator, IT Service Management (ITSM) Administrator, and Service Desk Manager.
Can I recertify by passing a different Atlassian exam?
Atlassian certifications must be renewed periodically, but the specific renewal options, including whether passing a different exam can renew this certification, are not detailed in the provided official material.
Are there any regional restrictions for taking the ACP-420 exam?
The exam is delivered online through Atlassian University, which typically allows candidates from many regions. However, specific regional availability is not detailed in the provided official material.
Information freshness · Content last reviewed on 2026-07-30 Up to date
Practice free questions 244 questions, free, no account needed.
The curriculum
The whole exam, mapped and written
Every domain, every objective, and every concept Atlassian measures — each one written out.
6domains
11objectives
78concepts
54free pages
The domains, and what sits inside them
Every objective below is a page you can open and practise now, without an account.
The official Atlassian exam outline · checked 30 July 2026 · See the source
1Service Project Setup68 questions
2Queues and SLAs25 questions
3Workflows and Automation56 questions
4Knowledge Management41 questions
5Permissions and Notifications37 questions
6Reporting17 questions
Not a table of contents
Every line on this map already opens
In front of every objective the practice pages are already there, free and without an account. This is one objective, opened.
Configure request types6 pagesOpen →
Free in front of it
30 questions on this objective, five to a page. Every range above is a real page, open now, with no account.
Reading the map is not the same as knowing the ground
The curriculum tells you what is on the exam. Proving you know it is a different job — and it is the one the closed-book run does.
Free questions
244 questions. No account, no card.
The whole bank is open. 5 questions to a page, every answer explained, and a discussion thread on each one.
244questions
54pages
11objectives
Freealways
Browse by domain
Every objective, and every page range, is a link — so you can pick up exactly where you left off.
1Service Project Setup68 questions
2Queues and SLAs25 questions
3Workflows and Automation56 questions
4Knowledge Management41 questions
5Permissions and Notifications37 questions
What a practice page gives you
1Five to a page
Short enough to finish, long enough to matter.
2Every answer explained
Not only which one is right — why the others are wrong.
3A discussion on each
Ask, answer, and vote. Every question has its own thread.
A question, and the idea behind it
Every question comes from a concept
These are not trivia. Each one is written against a concept in the book, so when you get one wrong there is somewhere to go and find out why.
The visual book
See it once. Carry it into the exam.
The pages shown here come from our AI-900 book — an example of how each concept is written in plain language and, where the idea needs one, drawn as a full page you can take in at a glance.
78concepts
244free questions
Why a picture, and not another paragraph
Three reasons, and each one is a real finding rather than a slogan.
You can see it againThe whole idea at onceWhere it starts, what happens in the middle, what comes out, and the mistake to avoid.
Multimedia principle · MayerThe look-alikes sit togetherThe pairs the exam tests are drawn side by side, so the difference is seen, not told.
Dual coding · PaivioWhat one page is made of
You are never asked to read a poster here — only to see how one is built. After that, every other page is legible at a glance.
1A numbered strip on top
The idea as a sequence, followed with a finger before a word is read.
2Panels for the parts
What it is, how the machine learns it, when it is the right tool.
3The trap, framed
The distinction the exam tests, given its own box instead of buried in prose.
4One line at the bottom
The sentence to carry into the exam room.
Open book, on purpose
Answer it with the picture beside you
This is the part that teaches. The illustration and the written explanation stay where they are while you work, so a scenario stops being a memory test and becomes something you can simply look at.
It teaches · it does not count
A smartphone uses AI to unlock when the owner looks at the camera. Which AI capability is being used?
AImage classification
BFacial recognition
COptical character recognition
DObject detection
Look at the five steps. Detect finds a face, align straightens it, encode turns it into numbers, search compares it with a stored face, and decide answers one question: is this the same person? Classification would only say “a face”. Detection would only draw a box. Neither decides whose.
Then the page shuts, and it starts counting
The same questions come back with the book closed — that run is the one that counts. After it, your coach picks one thing for tonight, sized to the time you have, and brings pages back before you lose them.
Testing effect · Roediger & Karpicke 2006 · spacing effect · Cepeda et al. 2006
Official resources
Straight from Atlassian
Where the exam is defined, scheduled and scored.
3official links
78concepts mapped
The source
Atlassian’s own pages
We link to them rather than repeat them, so nothing here goes stale behind them.
Checked against the source
Every objective on the official Atlassian outline already has questions here
We build from the official skills outline, not from a summary of it — 11 objectives, 78 concepts written under them, and free questions against every one. When Atlassian changes the outline, this page changes with it.
11objectives on the outline→78concepts written→244free questions
An official page tells you what will be asked. It cannot tell you what you will get right.
That is the only question worth answering the night before, and no link answers it. You answer it by taking the questions with the book closed, and seeing what comes back.