A service desk manager wants to see the number of tickets created and resolved each day for the last two weeks. They want to compare the two trends on the same chart. Which report should they use?

Use the SLA report, which shows SLA performance over time.

Use the Customer Satisfaction report, which shows satisfaction scores over time.

Use the Created vs Resolved report, which displays both created and resolved counts over time.

Use the Workload report, which shows issue counts per assignee.

Managing Jira Service Projects for Cloud (ACP-420)

Domain 6Objective 1

Configure Reporting for Service Projects ACP-420 Practice Questions (Page 4)

Part of the Reporting domain, which makes up ~7% of our current practice bank.

17questions here

4free pages

5concepts

Questions 16–17

16foundation · easy
Which of the following is a built-in reporting option available in Jira Service Management projects?
Select an answer first
17application · medium
A service desk manager wants to see the number of tickets created and resolved each day for the last two weeks. They want to compare the two trends on the same chart. Which report should they use?
Select an answer first

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Configure Reporting for Service Projects ACP-420 Practice Questions (Page 4)

Questions 16–17

Which of the following is a built-in reporting option available in Jira Service Management projects?

A service desk manager wants to see the number of tickets created and resolved each day for the last two weeks. They want to compare the two trends on the same chart. Which report should they use?

Keep studying — Reporting