Configure Reporting for Service Projects ACP-420 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which customization option is available when viewing a report in Jira Service Management?

   • ADeleting issues from the report
   • BModifying the workflow
   • CApplying a filter to show only specific issues
   • DChanging the project key
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   Which report type in Jira Service Management shows the number of issues resolved within a specific time period?

   • ACustomer satisfaction report
   • BResolution time report
   • CSLA report
   • DWorkload report
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4. 8application · medium

   A service project manager wants to see the workload of each team member for the current sprint. They want to see the number of open issues assigned to each person. Which report should they use?

   • AUse the SLA report, which shows SLA performance for each assignee.
   • BUse the Customer Satisfaction report, which shows satisfaction scores per assignee.
   • CUse the Created vs Resolved report, which shows issue creation and resolution over time.
   • DUse the Workload report, which shows the number of issues assigned to each user.
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A Jira admin wants to ensure that only the SLA and Customer Satisfaction reports appear in the 'Reports' menu for a specific service project. They do not want to hide these reports from other projects. What should they do?

   • AConfigure the project's report settings to enable only the desired reports for that project.
   • BCreate a new permission scheme that restricts access to the Reports menu.
   • CUse a dashboard filter to hide the unwanted reports from the menu.
   • DRemove the other reports from the global Jira settings, which affects all projects.
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A service desk manager wants to see the average customer satisfaction score for tickets resolved in the last month, but only for tickets that were resolved by the 'Level 2 Support' team. Which report and configuration should they use?

   • AUse the SLA report, set the date range to the last month, and filter by resolution team.
   • BUse the Workload report, set the date range to the last month, and filter by resolution team.
   • CUse the Created vs Resolved report, set the date range to the last month, and filter by resolution team.
   • DUse the Customer Satisfaction report, set the date range to the last month, and filter by resolution team = Level 2 Support.
   Reveal Solution Discussion Select an answer first