Configure Service Project Workflows ACP-420 Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A company's service project has a workflow where issues transition from 'Open' to 'In Progress'. The team wants the issue to be automatically assigned to the current user when they start working on it. What is the most efficient way to achieve this?

   • ASet a workflow property on the 'In Progress' status to auto-assign issues.
   • BAdd a post function to the 'Open' → 'In Progress' transition that assigns the issue to the current user.
   • CConfigure the project's permission scheme to auto-assign issues on transition.
   • DAdd a validator to the 'Open' → 'In Progress' transition that requires the assignee field to be the current user.
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2. 2foundation · easy

   In Jira Service Management, what is the primary purpose of a workflow?

   • ATo control the lifecycle of an issue by defining its statuses and transitions
   • BTo automate sending email notifications to customers
   • CTo determine which users can view a project
   • DTo define the layout of fields on the request form
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4. 3foundation · easy

   What is the purpose of a workflow property in Jira?

   • ATo set the default priority for new issues
   • BTo store a key-value pair that can control workflow behavior
   • CTo define the layout of fields on a screen
   • DTo store the email address of the project lead
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5. 4foundation · easy

   Which workflow property is commonly used to automatically assign an issue to a specific user when a transition occurs?

   • Ajira.workflow.name
   • Bjira.issue.assignee
   • Cjira.issue.editable
   • Djira.permission.view
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6. 5application · medium

   A service project's workflow has a 'Resolved' status that can be transitioned to 'Closed' by any user. The team lead wants only the project's service desk agents to be able to close issues, while reporters should still be able to resolve them. What is the most efficient way to enforce this in the workflow?

   • AAdd a condition to the 'Resolved' → 'Closed' transition that restricts it to users in the agents' role.
   • BRemove the 'Resolved' → 'Closed' transition and add a new status 'Closed' that only agents can set.
   • CChange the project's permission scheme to restrict the 'Close Issues' permission to agents.
   • DAdd a validator to the 'Resolved' → 'Closed' transition that checks the user's role.
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