Configure Service Project Workflows ACP-420 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   When you publish a workflow change that removes a status, what happens to issues currently in that status?

   • AThey are automatically transitioned to the closest equivalent status
   • BThey are deleted from the project
   • CThey are automatically moved to the first status in the workflow
   • DThey remain in that status until manually transitioned
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2. 7expert · medium

   A service project has 500 open issues currently in the 'Waiting for Support' status. The admin edits the workflow to rename this status to 'Pending Customer' and adds a new transition from it to 'Closed'. When publishing, what is the impact on the existing issues in 'Waiting for Support'?

   • AThey will remain in 'Waiting for Support' and cannot use the new transition until manually moved.
   • BThey will be deleted because the status no longer exists.
   • CThey will automatically move to the renamed 'Pending Customer' status and be able to use the new transition.
   • DThey will be moved to the 'Closed' status automatically.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   An admin is trying to edit a service project workflow but cannot find the 'Workflows' option in Project settings. What is the most likely reason?

   • AThe workflow is locked by another admin.
   • BThe admin does not have the 'Administer Projects' permission for the project.
   • CThe project does not have any workflows configured.
   • DThe project is a company-managed project and does not support workflow editing.
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5. 9application · medium

   A service project's workflow currently has 15 statuses and 30 transitions, many of which are redundant. The team wants to simplify the workflow to improve efficiency. What is the best practice to follow?

   • AUse a single status for all issues to simplify the workflow.
   • BReduce the number of statuses to only those that represent distinct stages in the service process.
   • CAdd more statuses to capture every possible step in the process.
   • DKeep all statuses but remove all transitions to reduce complexity.
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   What happens when you publish a draft workflow in Jira Cloud?

   • AA new project is created
   • BAll existing issues are deleted
   • CThe draft becomes the active workflow for the project
   • DThe draft is saved but not applied to any issues
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