Set up Automation ACP-420 Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which of the following is an example of a trigger in a Jira Service Management automation rule?

   • ASend email notification
   • BIssue created
   • CTransition issue to 'Done'
   • DOnly when priority is 'High'
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2. 2foundation · easy

   Which of the following is an example of an action in a Jira Service Management automation rule?

   • AOnly when reporter is empty
   • BScheduled
   • CIssue created
   • DTransition issue to 'In Progress'
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4. 3expert · hard

   Your automation rule is supposed to send an email to the project manager when a request is created with a 'High' priority and the reporter is from the 'VIP' group. However, you notice that emails are being sent for 'High' priority requests from non-VIP reporters as well. What is the most likely cause?

   • AThe action is sending to the wrong recipient
   • BThe rule is not active
   • CThe condition uses 'OR' instead of 'AND'
   • DThe trigger is set to 'Issue updated' instead of 'Issue created'
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5. 4foundation · easy

   Which of the following correctly lists the three core components of an automation rule in Jira Service Management?

   • ATrigger, condition, action
   • BWorkflow, screen, field
   • CRule, schedule, audit log
   • DEvent, notification, transition
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6. 5expert · hard

   You are configuring an automation rule that should transition an issue to 'Done' and send a satisfaction survey to the customer when the issue is resolved. However, you want to ensure that the survey is only sent once, even if the issue is transitioned to 'Done' multiple times. What is the best way to achieve this?

   • AUse a 'Branch' action to only send the survey if the issue has not been resolved before
   • BUse the 'Transition issue' action to move the issue to 'Done' and then add a 'Send email' action
   • CSet the trigger to 'Issue transitioned to Done' and add a condition that the issue's resolution is not empty
   • DAdd a condition that checks if the issue has never been in 'Done' status before
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