You have an automation rule that is working correctly, but you need to make a small change to the action. You are concerned that editing the rule might break it. What is the safest way to make the change?

Edit the rule directly and then use the 'Test' button to verify the change

Edit the rule and rely on your knowledge to ensure it is correct

Create a new rule from scratch and delete the old one

Deactivate the rule, edit it, and then reactivate it

You are new to Jira Service Management and want to create an automation rule that sends a welcome email to customers when they submit their first request. You are not sure how to configure the trigger, condition, and action. What is the most efficient way to create this rule?

Start from a blank rule and configure the trigger, condition, and action manually

Use a template from the automation library that matches the 'welcome email' use case

Ask a colleague to create the rule for you

Create the rule in a sandbox project and then copy it

Managing Jira Service Projects for Cloud (ACP-420)

Domain 3Objective 2

Set up Automation ACP-420 Practice Questions (Page 6)

Part of the Workflows and Automation domain, which makes up ~23% of our current practice bank.

27questions here

6free pages

8concepts

Questions 26–27

26expert · hard
You have an automation rule that is working correctly, but you need to make a small change to the action. You are concerned that editing the rule might break it. What is the safest way to make the change?
Select an answer first
27application · medium
You are new to Jira Service Management and want to create an automation rule that sends a welcome email to customers when they submit their first request. You are not sure how to configure the trigger, condition, and action. What is the most efficient way to create this rule?
Select an answer first

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Set up Automation ACP-420 Practice Questions (Page 6)

Questions 26–27

You have an automation rule that is working correctly, but you need to make a small change to the action. You are concerned that editing the rule might break it. What is the safest way to make the change?

You are new to Jira Service Management and want to create an automation rule that sends a welcome email to customers when they submit their first request. You are not sure how to configure the trigger, condition, and action. What is the most efficient way to create this rule?

Keep studying — Workflows and Automation