Your Jira Service Management project handles internal IT requests. You need an automation rule that will automatically assign any new request with a priority of 'High' to the 'L2 Support' team, but only if the request was created by a user in the 'Executive' group. You want to build this rule from scratch. What is the correct sequence of components to configure?

Condition: Priority equals High; Trigger: Issue created; Action: Assign to L2 Support

Trigger: Issue created; Condition: Priority equals High AND Reporter is in group Executive; Action: Assign to L2 Support

Trigger: Issue created; Action: Assign to L2 Support; Condition: Priority equals High AND Reporter is in group Executive

Trigger: Issue updated; Condition: Priority equals High; Action: Assign to L2 Support

What does deactivating an automation rule do?

Archives the rule for future reference

Stops the rule from running while keeping its configuration

Makes the rule run only for a limited time

You have created an automation rule that should send an email to the requester when an issue is resolved. Before enabling it, you want to test the rule to ensure it works. What is the best way to test the rule?

Use the 'Test' button in the automation rule editor to simulate the rule with sample data

Deactivate the rule and then reactivate it

Activate the rule and create a test issue in the project

Ask a colleague to manually trigger the rule

Managing Jira Service Projects for Cloud (ACP-420)

Domain 3Objective 2

Set up Automation ACP-420 Practice Questions (Page 3)

Part of the Workflows and Automation domain, which makes up ~23% of our current practice bank.

27questions here

6free pages

8concepts

Questions 11–15

11foundation · easy
Where in a Jira Service Management project would you go to create a new automation rule?
Select an answer first
12application · medium
Your Jira Service Management project handles internal IT requests. You need an automation rule that will automatically assign any new request with a priority of 'High' to the 'L2 Support' team, but only if the request was created by a user in the 'Executive' group. You want to build this rule from scratch. What is the correct sequence of components to configure?
Select an answer first
13foundation · easy
What does deactivating an automation rule do?
Select an answer first
14application · medium
You have created an automation rule that should send an email to the requester when an issue is resolved. Before enabling it, you want to test the rule to ensure it works. What is the best way to test the rule?
Select an answer first
15foundation · easy
In an automation rule, which component would you use to ensure the rule only runs for issues with priority 'High'?
Select an answer first

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Set up Automation ACP-420 Practice Questions (Page 3)

Questions 11–15

Where in a Jira Service Management project would you go to create a new automation rule?

What does deactivating an automation rule do?

You have created an automation rule that should send an email to the requester when an issue is resolved. Before enabling it, you want to test the rule to ensure it works. What is the best way to test the rule?

In an automation rule, which component would you use to ensure the rule only runs for issues with priority 'High'?

Keep studying — Workflows and Automation